Kodak 8112708 User Manual - Page 55

Camera/computer communications, Try one or more of the following

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Troubleshooting Camera/computer communications If Try one or more of the following Cannot transfer pictures. ■ Disconnect the USB cable. Close all open applications. (The Add New Hardware Wizard Re-install the software (page 38). cannot locate drivers.) The computer does not communicate with the camera. ■ Turn on the camera (page 2). ■ Install new batteries (page 1) or charge rechargeable batteries. ■ Connect cable to camera and computer port (page 39). ■ Install the software (page 38). ■ Disconnect the USB cable. Close all open applications. Re-install the software (page 38). ■ Disconnect camera from the computer. Close all software applications, reconnect camera. Pictures taken in Smart Capture ■ In the Setup menu, change the Orientation Sensor with Orientation Sensor set to "On setting to "On" (page 36). Then, take new pictures Transfer" are not correctly rotated and transfer them to the computer. when transferred to the computer. HD videos longer than 20 minutes ■ Use a card reader to drag and drop long videos to the are not transferred to the computer. computer. Then use the Add Pictures button in EASYSHARE Software to import the videos. ■ Take shorter videos. Tags that are assigned to a video ■ After a picture/video is transferred to the computer, do not transfer to the computer. assign tags using EASYSHARE Software. Email tags are not transferred to ■ After a picture/video is transferred to the computer, the computer, or email address are assign email tags using EASYSHARE Software. deleted from the camera. Sound tags are not transferred to ■ Assign a Sound tag to pictures taken in any mode the computer with pictures. except Smart Capture. www.kodak.com/go/support 49

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Troubleshooting
www.kodak.com/go/support
49
Camera/computer communications
If
Try one or more of the following
Cannot transfer pictures.
(The Add New Hardware Wizard
cannot locate drivers.)
■
Disconnect the USB cable. Close all open applications.
Re-install the software (
page 38
).
The computer does not
communicate with the camera.
■
Turn on the camera (
page 2
).
■
Install new batteries (
page 1
) or charge rechargeable
batteries.
■
Connect cable to camera and computer port
(
page 39
).
■
Install the software (
page 38
).
■
Disconnect the USB cable. Close all open applications.
Re-install the software (
page 38
).
■
Disconnect camera from the computer. Close all
software applications, reconnect camera.
Pictures taken in Smart Capture
with Orientation Sensor set to “On
Transfer” are not correctly rotated
when transferred to the computer.
■
In the Setup
menu, change the Orientation Sensor
setting to “On” (
page 36
). Then, take new pictures
and transfer them to the computer.
HD videos longer than 20 minutes
are not transferred to the
computer.
■
Use a card reader to drag and drop long videos to the
computer. Then use the Add Pictures button in
EASYSHARE Software to import the videos.
■
Take shorter videos.
Tags that are assigned to a video
do not transfer to the computer.
■
After a picture/video is transferred to the computer,
assign tags using EASYSHARE Software.
Email tags are not transferred to
the computer, or email address are
deleted from the camera.
■
After a picture/video is transferred to the computer,
assign email tags using EASYSHARE Software.
Sound tags are not transferred to
the computer with pictures.
■
Assign a Sound tag to pictures taken in any mode
except Smart Capture.