Kodak 8485021 User Manual - Page 37

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Troubleshooting and support If... Try one or more of the following Cannot copy pictures from Kodak EasyShare software. I Make sure your frame and computer are on. I Make sure the USB cable is securely connected (page 17). I Make sure to install the software that was packaged with your frame (page 27). I From My Collection in EasyShare software, make sure the pictures are in the Picture Tray. Screen messages Screen message Try one or more of the following Create file failed. The device (memory card, USB drive, camera, etc.) you are trying to copy to is protected. I See your device documentation to remove write protection. I Insert or connect a different device. Printer unavailable. Unable to connect to printer. I Make sure your printer is on and the USB cable is securely connected (page 14). I Make sure you changed your USB connection mode from computer to printer (page 15). Printing error. I Make sure your printer is on and the USB cable is securely connected (page 14). I Check your printer for more info. Time out occurred while printing. I Check cables and printer supplies. Print again. Write failed. Select another location. The frame was unable to copy the picture. I Insert a different card or device (page 5). www.kodak.com/go/support 31

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Troubleshooting and support
www.kodak.com/go/support
31
Screen messages
Cannot copy pictures from
Kodak EasyShare software.
■
Make sure your frame and computer are on.
■
Make sure the USB cable is securely connected (
page 17
).
■
Make sure to install the software that was packaged with
your frame (
page 27
).
■
From My Collection in EasyShare software, make sure the
pictures are in the Picture Tray.
Screen message
Try one or more of the following
Create file failed.
The device (memory card, USB drive, camera, etc.) you are
trying to copy to is protected.
■
See your device documentation to remove write
protection.
■
Insert or connect a different device.
Printer unavailable.
Unable to connect to printer.
■
Make sure your printer is on and the USB cable is
securely connected (
page 14
).
■
Make sure you changed your USB connection mode
from computer to printer (
page 15
).
Printing error.
■
Make sure your printer is on and the USB cable is
securely connected (
page 14
).
■
Check your printer for more info.
Time out occurred while printing.
■
Check cables and printer supplies. Print again.
Write failed. Select another
location.
The frame was unable to copy the picture.
■
Insert a different card or device (
page 5
).
If...
Try one or more of the following