Kodak 8713976 User Guide - Page 21

Computer/connectivity problems

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Troubleshooting Computer/connectivity problems Status Solution Computer does not communicate with the picture viewer. ■ Turn on the picture viewer. ■ Ensure that the USB cable (Model U-5A) is connected from the picture viewer to the computer port (page 3). If using an EasyShare dock, check all cable connections. Ensure that the picture viewer is seated on the dock. ■ Ensure that the latest version of EasyShare software is installed and running (page 1). Pictures do not transfer to ■ Click the Help button in EasyShare software. the computer. A slide show does not run ■ Adjust the picture viewer Video Out setting (NTSC or PAL on an external video device. page 7). ■ If using an EasyShare dock, press the TV button on the dock. ■ Ensure that the external device settings are correct (see the device's user's guide). For Windows OS-based computers, check device manager and USB serial bus controllers for conflicts. Restart the computer. (For more information about the Windows OS, see www.kodak.com/go/pcbasics.) You cannot add pictures to ■ If there is not enough room in the picture viewer's internal the picture viewer. memory for all favorite pictures, the most recent favorites are transferred from the computer to the picture viewer. ■ Click the Help button in EasyShare software. www.kodak.com/go/support 16

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Troubleshooting
www.kodak.com/go/support
16
Computer/connectivity problems
Status
Solution
Computer does not
communicate with
the picture viewer.
■
Turn on the picture viewer.
■
Ensure that the USB cable (Model U-5A) is connected from
the picture viewer to the computer port (
page 3
). If using an
EasyShare dock, check all cable connections. Ensure that the
picture viewer is seated on the dock.
■
Ensure that the latest version of EasyShare software is
installed and running (
page 1
).
Pictures do not transfer to
the computer.
■
Click the Help button in EasyShare software.
A slide show does not run
on an external video device.
■
Adjust the picture viewer Video Out setting (NTSC or PAL
page 7
).
■
If using an EasyShare dock, press the TV button on the dock.
■
Ensure that the external device settings are correct (see the
device’s user’s guide). For Windows OS-based computers,
check device manager and USB serial bus controllers for
conflicts. Restart the computer. (For more information about
the Windows OS, see
www.kodak.com/go/pcbasics
.)
You cannot add pictures to
the picture viewer.
■
If there is not enough room in the picture viewer’s internal
memory for all favorite pictures, the most recent favorites
are transferred from the computer to the picture viewer.
■
Click the Help button in EasyShare software.