Kodak ESP Office 6150 Extended User Guide - Page 72

Troubleshooting

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9 Troubleshooting Basic troubleshooting Some problems can be resolved quickly by power cycling the printer: Turn off your printer. Wait five seconds. Turn on the printer. Use the following information to help troubleshoot problems with your printer. Problem Possible Solutions Printer does not power on • Make sure you are using the power cord that came with your printer. • Make sure the power cord is connected to the AC adapter and is plugged into an outlet or power strip. • If the USB 2.0 cable was disconnected from the printer, then reconnected, or if power to the printer was interrupted, restart the computer. Printer not detected • Make sure your printer is plugged in and turned on. • If you are using a USB cable, make sure: - you have a USB 2.0 cable. - that the USB cable is connected to both your printer and your computer. • If you are using a wireless connection, make sure: - the printer is connected to your wireless network (check the Wi-Fi connectivity LED and the SSID). - your router is transmitting data. - the firewall (excluding WINDOWS Firewall) is allowing the services needed for your printer. For additional information, go to www.kodak.com/go/inkjetnetworking. Wireless connectivity For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking. Printhead carriage jam • Open the printer access door and clear any obstructions. • Check that the printhead and ink cartridges are installed correctly. (The printhead and ink cartridges are installed correctly when you hear them click into place.) 66 www.kodak.com/go/aiosupport

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66
www.kodak.com/go/aiosupport
9
Troubleshooting
Basic troubleshooting
Some problems can be resolved quickly by power cycling the printer: Turn off your
printer. Wait five seconds. Turn on the printer.
Use the following information to help troubleshoot problems with your printer.
Problem
Possible Solutions
Printer does not
power on
•
Make sure you are using the power cord that came with
your printer.
•
Make sure the power cord is connected to the AC adapter
and is plugged into an outlet or power strip.
•
If the USB 2.0 cable was disconnected from the printer,
then reconnected, or if power to the printer was
interrupted, restart the computer.
Printer not detected
•
Make sure your printer is plugged in and turned on.
•
If you are using a USB cable, make sure:
–
you have a USB 2.0 cable.
–
that the USB cable is connected to both your printer
and your computer.
•
If you are using a wireless connection, make sure:
–
the printer is connected to your wireless network
(check the Wi-Fi connectivity LED and the SSID).
–
your router is transmitting data.
–
the firewall (excluding WINDOWS Firewall) is
allowing the services needed for your printer.
For additional information, go to
www.kodak.com/go/inkjetnetworking.
Wireless connectivity
For wireless connectivity issues, go to
www.kodak.com/go/inkjetnetworking
.
Printhead carriage jam
•
Open the printer access door and clear any obstructions.
•
Check that the printhead and ink cartridges are installed
correctly.
(The printhead and ink cartridges are installed correctly
when you hear them click into place.)