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Cannot receive faxes

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13.2 Cannot receive faxes 13 13.2 Cannot receive faxes When a fax cannot be received, try to correct problems by referring to the table below. If a fax reception error persists, please contact your service representative. d Reference If you are unable to send a fax, the TX Result Report is output. For details, refer to page 10-5. (When printing the TX Result Report is enabled) For details on error messages, Refer to page 13-8. For problems such as jamming of originals, paper jams, poor image quality or exhausted toner, refer to the [User's Guide Copy Operations] 13.2.1 Fax (G3) Problem The received fax is blank. Cannot receive faxes Cause Is there a problem with the telephone connection or with the caller's fax machine? Did the caller load the pages backward? Is paper in the machine? Is paper jammed in the machine? Is the machine out of toner? Is the Receive Mode set to Manual RX? Is the telephone line correctly connected? Is the memory insufficient? Is [Closed Network RX] enabled? Is [Closed Network RX Password] ö [Enable] set to [Yes]? Is the fax sent with an incorrect Sub address for the specified F-code? Is there a problem with the recipient's fax machine? Remedy Check that the machine can make clean copies. If it can, have the caller send the fax again. Contact the caller. If the add paper icon is lit, the machine is out of paper and received documents are stored in memory. Add paper. For the procedure for adding paper, refer to the [User's Guide Copy Operations]. In case of a paper jam, received documents are stored in memory. Remove the jammed paper. For the procedure for correcting paper jams, refer to the [User's Guide Copy Operations]. No fax can be received if the toner is exhausted. Replace the toner bottle. For the procedure for replacing the toner bottles, refer to the [User's Guide Copy Operations]. If [Admin Settings] ö [Fax Settings] ö [Comm. Settings] ö [RX Mode] is set to [Manual RX], it is necessary to perform the reception procedure manually. For the procedure for manual reception, refer to the [User's Guide Administrator Operations]. Check the telephone cord for connection and, if unplugged, plug it securely. Load paper if it is empty, and then print the faxes stored in memory. If [Closed Network RX] is enabled, the machine accepts faxes sent from specific recipients. For details, contact your administrator. If [Closed Network RX Password] ö [Enable] is set to [Yes], faxes can only be received from specific senders. For details, contact the administrator. If an incorrect Sub address is received, a communication error occurs and the fax cannot be received. Have the sender check the Sub address on their fax machine. Make a copy to check that this machine is operating correctly, and then, if the copy was printed correctly, have the recipient check the condition of their fax machine. bizhub 42/36 13-5

Section	Page
Table of contents	2
1 Introduction	9
1.1 Welcome	9
1.1.1 User's guides	9
1.1.2 User's Guide	9
1.2 Conventions used in this manual	10
1.2.1 Symbols used in this manual	10
To use this machine safely	10
Procedural instruction	10
Key symbols	11
1.2.2 Original and paper indications	11
Original and paper sizes	11
Original and paper indications	11
2 Before using the Fax function	13
2.1 Information	13
2.1.1 Fax function	13
Function type	13
Notes on using fax (G3)/PC-FAX functions	13
Notes on using Internet Fax/PC-FAX functions	14
Notes on using Internet Fax functions	14
2.1.2 User authentication	15
Device authentication	15
External server authentication	15
Account Track	16
2.1.3 Restriction of file name	16
2.2 Overview	17
2.2.1 Available operations with fax (G3) function	17
Sending/receiving fax (G3)	17
Polling	17
2.2.2 Available operations with Internet Fax function	18
2.2.3 Available operations with PC-FAX function	19
PC-FAX transmission	19
PC-FAX reception	20
3 Control Panel/Liquid Crystal Display	22
3.1 Control Panel	22
3.2 Touch Panel	24
3.2.1 Screen component	24
Icons that appear in the touch panel	24
3.2.2 Job	26
4 Registering the basic information	30
4.1 To begin operation	30
4.1.1 Environment and device requirements	30
4.1.2 Fax Settings	30
4.1.3 Connection of modular cable	31
4.1.4 Connection and settings of network cable	32
Connection of network cable	32
Network settings	32
Specifying an E-mail address for this machine	32
4.1.5 Connection of USB cable	33
4.1.6 Installation of fax driver	33
4.2 Store Address	34
4.2.1 Address Book	34
4.2.2 Group	34
4.2.3 Program destination	34
5 Installation of Fax Driver	36
5.1 Connection method and installation procedure	36
5.1.1 Windows Vista/7/Server 2008/Server 2008 R2	36
5.1.2 Windows XP/Server 2003	37
5.2 Installer-based auto install	38
5.2.1 Operating environment of the installer	38
5.2.2 Settings of this machine	38
TCP/IP settings of this machine	38
RAW port number/IPP setting of this machine	39
5.2.3 Installing	39
5.3 Installation using Add Printer Wizard	44
5.3.1 Settings of this machine	44
TCP/IP settings of this machine	44
RAW port number setting of this machine	44
LPD setting of this machine	44
5.3.2 Windows Vista/7/Server 2008/Server 2008 R2	44
5.3.3 Windows XP/Server 2003	48
5.4 Installing using plug and play	52
5.4.1 Windows Vista/7/Server 2008/Server 2008 R2	52
Making the installed fax driver known to the computer	52
Installing the fax driver when connecting the machine	52
Updating the driver after connecting this machine	53
5.4.2 Windows XP/Server 2003	54
5.5 Uninstalling the fax driver	55
5.5.1 When the fax driver uninstaller is installed	55
5.5.2 When the fax driver uninstaller is not installed	55
6 Sending (G3/I-FAX)	58
6.1 Operation flow	58
6.1.1 Fax (G3)	58
6.1.2 Internet Fax	60
6.1.3 Recalling a program destination	61
6.1.4 Broadcasting	63
6.2 Fax screen	65
6.2.1 Description of screen components	65
6.3 Favorites	66
6.4 Direct Input	67
6.4.1 Fax	67
6.4.2 Internet Fax	68
6.5 Others	69
6.5.1 Log	69
6.5.2 Memory RX	69
6.6 Address Book	70
6.6.1 LDAP (G3)	70
Search	71
Advanced Search	71
6.6.2 Search	72
Type	72
Name	72
6.7 Off-Hook (G3)	73
Manual transmission	73
6.8 Settings - Scan Settings	74
6.8.1 Original Type	74
6.8.2 Resolution	74
6.8.3 Separate Scan	75
6.8.4 Density	75
6.8.5 Background Removal	75
6.8.6 Sharpness	76
6.9 Settings - Comm. Settings	77
6.9.1 Line Settings (G3)	77
ECM OFF	77
V34 OFF	77
Check Dest. & Send	77
6.9.2 Comm. Method (G3)	77
Polling RX - Polling RX	77
Polling RX - Bulletin	78
Timer TX	78
Password TX	79
F-Code TX	79
6.9.3 E-mail Settings (I-FAX)	80
6.10 Settings - Original Settings	81
6.10.1 Original Size	81
[Standard Size]	81
[Custom Size]	81
6.10.2 Long Original	82
6.10.3 Simplex/Duplex	82
6.10.4 Binding Position	83
6.11 Mode Check	84
6.12 Redialing (G3)	85
6.12.1 Auto redialing	85
7 Receiving (G3/I-FAX)	87
7.1 Receiving (G3: Without external telephone connected)	87
7.1.1 Auto RX (Dedicated for fax line)	87
7.2 Receiving (G3: With external telephone connected)	88
7.2.1 Manual RX (Dedicated telephone line)	88
Remote RX	89
7.2.2 DRPD	89
7.3 Receiving (I-FAX)	90
Receiving E-mails automatically	90
7.4 In-memory proxy reception	91
7.4.1 In-memory proxy reception	91
7.5 Printing upon data reception	92
7.5.1 Printing at full size	92
7.5.2 Printing at reduced size	92
7.5.3 Printing at reduced size to fit the paper size to be printed	93
Step 1: Select optimal paper size	93
Step 2: Select actual print paper size	93
Reducing and splitting	94
7.6 Footer Position	95
Inside Body Text	95
Outside Body Text	95
Not Printed	95
8 Sending a PC-FAX	97
8.1 Sending a PC-FAX	97
8.1.1 Sending operation	97
8.1.2 Selecting a recipient from a phone book	99
8.1.3 Selecting a recipient from an address book	100
8.1.4 Configuring the transmission conditions	101
8.1.5 Creating a fax cover sheet	102
8.2 Default settings of the fax driver	105
8.2.1 Displaying the Properties window	105
8.2.2 [Configure] tab	105
8.2.3 [Settings] tab	106
8.3 Common Settings	107
8.4 Parameter details	109
8.4.1 [FAX] tab	109
8.4.2 [Basic] tab	110
Configuring a custom size	110
Configuring user authentication settings	111
Configuring account track settings	112
8.4.3 [Layout] tab	113
Combining pages (N in 1 printing)	113
8.5 Using phone books	114
8.5.1 Adding recipients to a phone book	114
8.5.2 Editing a phone book	116
Changing the personal information	116
Changing group membership	116
Changing a group name	117
Creating a folder	117
Searching for personal information	117
8.6 Saving the fax driver settings	118
8.6.1 Saving the settings	118
8.6.2 Recalling settings	119
8.6.3 Editing settings	119
8.6.4 Importing settings/Exporting settings	120
9 Convenient functions (G3/I-FAX/PC-FAX)	122
9.1 Memory RX (G3/I-FAX)	122
9.2 Fax forwarding (G3/I-FAX)	123
9.3 Night reception (G3/I-FAX)	124
9.4 Closed network reception (G3)	125
9.5 Confidential transmission (G3/PC-FAX)	126
Sending by confidential transmission	126
9.6 Relay distribution (G3)	127
Sending by requests a relay transmission	127
9.7 PC-FAX reception (PC-FAX)	128
10 Description of reports and lists	130
10.1 Types of reports and lists	130
10.1.1 Reports	130
10.1.2 Lists	130
10.2 Common reports	131
10.2.1 [Communication Report]	131
Print sample	131
Information included in the list	132
10.2.2 [TX Result Report]	133
10.2.3 [Broadcast Result Report]	133
10.3 Report printed for fax (G3)/PC-FAX	134
10.3.1 [Reservation TX Report]	134
10.3.2 [Broadcast Reservation Report]	134
10.4 Report printed for Internet Fax	135
10.4.1 [Internet Fax Rx Error Report]	135
10.5 Report printed for PC-FAX	136
10.5.1 [PC-Fax TX Error Report]	136
10.6 Common lists	137
10.6.1 [Speed Address List]	137
Print sample	137
Information included in the list	137
10.6.2 [Group Address List]	138
Print sample	138
Information included in the list	138
10.6.3 [Program List]	139
Print sample	139
Information included in the list	139
10.6.4 [Fax Set UP Information List]	140
11 User Mode Settings	143
11.1 [Address Registration]	143
11.1.1 Fax	143
11.1.2 Program destination	145
Registering program destinations	145
Details	146
Delete	146
11.2 [User Settings]	147
11.2.1 Machine Settings - Fax Default Tab	147
11.2.2 Fax Settings	147
12 PageScope Web Connection	149
12.1 Using PageScope Web Connection	149
12.1.1 Operating environment	149
12.1.2 Accessing PageScope Web Connection	149
12.1.3 Web browser cache	150
For Internet Explorer	150
For Mozilla Firefox	150
12.2 Logging in and logging out	151
12.2.1 Login	151
Display Language	151
Logging in as a public user	151
Logging in as a registered user	152
Logging in to the administrator mode	152
12.2.2 Logout	152
12.3 Page Configuration	153
12.4 Current Status	154
12.5 User Mode Overview	155
12.5.1 System	155
12.5.2 Job	156
12.5.3 Print	157
12.5.4 Storage	158
[Scan to HDD]	158
[PC-Fax]	158
12.5.5 Address	159
[Address Book]	160
[Group]	162
[Program]	163
Program (New Registration)	164
Program (Edit)	165
[Subject]	167
[Text]	168
12.6 Administrator mode	169
13 Troubleshooting for fax problems	171
13.1 Cannot send faxes	171
13.1.1 Fax (G3)	171
13.1.2 Internet Fax sending	172
13.1.3 PC-FAX	173
13.2 Cannot receive faxes	174
13.2.1 Fax (G3)	174
13.2.2 Internet Fax	175
13.2.3 PC-FAX	175
13.3 Cannot configure settings/cannot send faxes according to the settings	176
13.4 Error messages	177
13.5 If [Service Call] is displayed	178
14 Appendix	180
14.1 Product specifications	180
14.1.1 Fax (G3) function	180
14.1.2 Internet Fax function	180
14.1.3 PC-FAX function	181
14.2 Glossary	182
15 Index	190
15.1 Index by item	190

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13-5

13.2

Cannot receive faxes

13.2

Cannot receive faxes

When a fax cannot be received, try to correct problems by referring to the table below. If a fax reception error

persists, please contact your service representative.

Reference

If you are unable to send a fax, the TX Result Report is output. For details, refer to page 10-5. (When printing

the TX Result Report is enabled)

For details on error messages, Refer to page 13-8.

For problems such as jamming of originals, paper jams, poor image quality or exhausted toner, refer to the

[User's Guide Copy Operations]

13.2.1

Fax (G3)

Problem

Cause

Remedy

The received fax

is blank.

Is there a problem with

the telephone connec-

tion or with the caller's

fax machine?

Check that the machine can make clean copies.

If it can, have the caller send the fax again.

Did the caller load the

pages backward?

Contact the caller.

Cannot receive

faxes

Is paper in the machine?

If the add paper icon is lit, the machine is out of paper

and received documents are stored in memory. Add

paper.

For the procedure for adding paper, refer to the [User's

Guide Copy Operations].

Is paper jammed in the

machine?

In case of a paper jam, received documents are stored

in memory.

Remove the jammed paper.

For the procedure for correcting paper jams, refer to

the [User's Guide Copy Operations].

Is the machine out of

toner?

No fax can be received if the toner is exhausted.

Replace the toner bottle.

For the procedure for replacing the toner bottles, refer

to the [User's Guide Copy Operations].

Is the Receive Mode set

to Manual RX?

If [Admin Settings]

[Fax Settings]

[Comm. Set-

tings]

[RX Mode] is set to [Manual RX], it is necessary

to perform the reception procedure manually. For the

procedure for manual reception, refer to the [User's

Guide Administrator Operations].

Is the telephone line cor-

rectly connected?

Check the telephone cord for connection and, if un-

plugged, plug it securely.

Is the memory insuffi-

cient?

Load paper if it is empty, and then print the faxes stored

in memory.

Is [Closed Network RX]

enabled?

If [Closed Network RX] is enabled, the machine accepts

faxes sent from specific recipients. For details, contact

your administrator.

Is [Closed Network RX

Password]

[Enable]

set to [Yes]?

If [Closed Network RX Password]

[Enable] is set to

[Yes], faxes can only be received from specific senders.

For details, contact the administrator.

Is the fax sent with an in-

correct Sub address for

the specified F-code?

If an incorrect Sub address is received, a communica-

tion error occurs and the fax cannot be received. Have

the sender check the Sub address on their fax machine.

Is there a problem with

the recipient's fax ma-

chine?

Make a copy to check that this machine is operating

correctly, and then, if the copy was printed correctly,

have the recipient check the condition of their fax ma-

chine.