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Konica Minolta bizhub C227 bizhub C287/C227 Quick Start Guide - Page 250

When a paper jam message persists, 6.1.3 When an error message appears

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6.1 Main messages and remedies 6 6.1.2 When a paper jam message persists There may be a paper jam occurring in sections other than those indicated on the Touch Panel. Check the sections again not shown on the Touch Panel. Troubleshooting Chapter 6 Check the following items: - Check for any pieces of paper left in the back of the section indicated on the Touch Panel. If the paper cannot be easily removed, do not continue; instead contact your service representative. - Once again, open and close the door at the section with the location number indicated on the Touch Panel. This action may clear the message. Contact your service representative if the paper jam indication persists even after you have checked. 6.1.3 When an error message appears When an error is detected, the following message appears. Take the appropriate action according to the message displayed on the screen. If you cannot resolve the error, write down the [Trouble Code], and contact your service representative with the power plug disconnected from the power outlet. In normal circumstances, the phone number and fax number for your service representative appear in the center of the screen. NOTICE If a defective part can be separated in order to be able to continue operations after a problem has been detected, [Continue] or [Recover Data] is displayed. To continue operations, select any key. However, the problem has not been resolved, so contact your service representative immediately. bizhub C287/C227 6-3

Section	Page
Table of contents	2
1 Introduction	11
1.1 Environmental information	11
Environmental initiatives	11
ENERGY STAR®	11
What is an ENERGY STAR® product?	11
Environmental benefits of power management	12
Recycled paper	12
Duplex printing	12
1.2 Certification for USA, Canada, Mexico, Brazil and Europe area	13
For U.S.A	13
For Canada	13
For Mexico	13
For Brazil	13
For Europe	13
1.3 Safety information	14
Warning and precaution symbols	14
These are some of major exemplary graphical symbols.	14
<Power source connection>	14
<Installation>	16
<Using the product>	17
<Consumables>	18
1.4 Regulation notices	20
CE Marking (Declaration of Conformity) for users of the European Union (EU)	20
USER INSTRUCTIONS FCC PART 15 - RADIO FREQUENCY DEVICES (for U.S.A. users)	20
INTERFERENCE-CAUSING EQUIPMENT STANDARD (ICES-003 ISSUE 5) (for Canada users)	20
For users in countries not subject to class B regulations	20
GS Certification	20
Laser safety	21
Internal laser radiation	21
CDRH regulations	21
For European users	22
Laser safety label	22
Ozone release	22
Acoustic noise (for European users only)	22
Notification for California customers	22
Recycling batteries (for Taiwan users only)	22
For EU member states only	23
For EU member states only	23
Telephone cable (for users in countries subject to class B regulations)	23
USB Host	23
Graphic symbols used on this machine	24
1.5 Caution notations and labels	25
1.6 Special notice to user	26
For Canada	26
For U.S.A.	26
For New Zealand	27
For Europe	28
1.7 Space requirements	29
1.8 Operation precautions	30
Power source	30
Operating environment	30
Storage of copies	30
Data stored in this machine	30
1.9 Legal restrictions on reproduction	31
1.10 Trademark acknowledgements	32
Copyright	33
Note	33
1.11 SOFTWARE LICENSE AGREEMENT	34
1.12 i-Option LK-105 v4 (searchable PDFs) End User License Agreement	35
2 About This Machine	37
2.1 Intended use of office MFP devices	37
Intended use	37
Impermissible operating conditions	37
Exclusion of liability	37
2.2 Introduction to user's guide	38
2.2.1 User's Guide CD	38
Layout of top page	39
Operating environment	39
Viewing the top page	40
2.2.2 Target groups	40
2.2.3 Symbols and notations used in this manual	40
Procedural instruction	40
Symbols and notations	41
Names and notations of applications	41
2.3 About this machine	42
2.3.1 Optional components	42
List of optional components	42
List of other optional components	44
2.3.2 Name of parts (MFP)	46
Front	46
Side/rear	47
2.3.3 Name of parts (Optional units)	48
Finisher FS-533, Punch Kit PK-519	48
Job Separator JS-506	49
Finisher FS-534, Saddle Stitcher SD-511, Punch Kit PK-520	50
2.4 Power supply	52
2.4.1 Turning the power on and off	52
2.4.2 Operating the Power key	53
2.4.3 Power save function	53
Reducing power consumption	54
2.5 Control Panel	55
2.5.1 Name of parts	55
2.6 Touch Panel	57
2.6.1 Main menu	57
Layout of main menu	57
Customizing the main menu	58
2.6.2 Slide menu	58
Customizing the slide menu	59
2.6.3 Operating the Touch Panel	59
Tap	59
Double-tap	59
Flick	59
Drag	60
Pan	60
Long-tap	60
Drag & Drop	60
Pinch in/Pinch out	61
Rotation	61
Precautions on using the Touch Panel	61
2.6.4 How to display the Keypad	62
How to move the Keypad	62
How to close the Keypad	62
To display the Keypad all the time	63
2.6.5 Entering characters	63
When typing in \	63
2.7 Jobs	64
2.7.1 Job screen	64
2.7.2 Multi-job function	65
2.8 Loading paper	66
2.8.1 Loading paper in Tray 1 to Tray 4	66
Applicable paper types	66
How to load paper	66
2.8.2 LCT (built-in)	67
Applicable paper types	67
How to load paper	67
2.8.3 Bypass Tray	68
Applicable paper types	68
Applicable paper sizes	68
Paper not available	68
How to load paper	68
Loading postcards	69
Loading transparencies	70
Loading envelopes	71
Loading label sheets	74
Loading index papers	75
3 Basic Settings and Operations	77
3.1 Print function	77
3.1.1 Required settings and basic operations (for Windows OS)	77
Preparation flow	77
Operation flow	77
Checking the cable connection	78
Checking network settings of this machine	78
Installing the printer driver	79
Printing data	82
Types of printer drivers	83
3.1.2 Required settings and basic operations (for Mac OS)	83
Preparation flow	84
Operation flow	84
Checking the cable connection	84
Checking network settings of this machine	85
Installing the printer driver	86
Adding and configuring a printer driver	89
Printing data	91
3.2 Scan-to-Send function	92
3.2.1 Various transmission methods	92
Sending data to your computer (SMB Send)	92
Transmitting data as E-mail attachment (E-mail TX)	92
Saving data to the USB memory device (External memory)	92
Various methods for transmitting and saving data	93
3.2.2 Sending data to your Windows computer (SMB Send)	93
Preparation flow	93
Operation flow	94
Checking the cable connection	94
Checking network settings of this machine	94
Checklist	95
Checking computer information	96
Configuring your computer	97
Registering destinations	99
Sending the original	101
3.2.3 Sending data to your Mac computer (SMB Send)	103
Preparation flow	103
Operation flow	103
Checking the cable connection	104
Checking network settings of this machine	104
Configuring this machine	105
Checklist	106
Checking computer information	106
Configuring your computer	107
Registering destinations	109
Sending the original	111
3.2.4 Transmit the scanned data via E-mail (E-mail TX)	113
Preparation flow	113
Operation flow	113
Checking the cable connection	114
Checking network settings of this machine	114
Configuring the E-mail transmission environment	115
Configuring administrator information	116
Sending the original	117
3.3 Fax function	120
3.3.1 Required settings and basic operations	120
Preparation flow	120
Operation flow	120
Checking the cable connection	121
Registering transmission information	121
Selecting the dialing method	122
Sending the original	123
3.3.2 Sending a fax directly from a PC (PC-FAX TX)	126
Preparation flow	126
Operation flow	126
Checking the cable connection	127
Checking network settings of this machine	128
Installing the fax driver	129
Sending data	132
3.4 Copy function	134
Basic operations	134
User authentication	136
3.5 Registering a destination	137
3.5.1 Registering an address book	137
Using the Control Panel to register an address book - Registration from Utility	137
Using the Control Panel to register an address book - Registration from Address book	139
Using the Control Panel to register an address book - Registration in scan/fax mode	141
Using a computer to register a one-touch destination	144
3.5.2 Information required to register a destination	146
3.5.3 Registering a group	147
Registering a new group	147
3.5.4 Retrieving a registered destination	149
Retrieving a destination	149
Specifying a destination	151
3.6 Using a USB memory device	152
3.6.1 Printing data in a USB memory device	152
Printing data	152
3.6.2 Saving the scanned data in the USB memory device (External memory)	154
Specifying functions to be permitted for external memory	154
Saving data in the USB memory device	155
3.7 Using the guidance function	158
3.7.1 Guidance screen	158
Getting help on the currently displayed screen:	158
Getting help on the desired function or procedure:	160
Help Menu list	162
3.8 Using the [Quick Security] function	163
3.8.1 [Quick Security]	163
Required settings	163
4 Advanced Functions	167
4.1 Using advanced functions	167
4.1.1 What are advanced functions?	167
4.1.2 Association with application	168
4.1.3 Registering the i-Option license	168
Preparation flow	168
Enabling the i-Option function	169
Registering the i-Option license	170
Enabling the i-Option function using the license	173
Configuring each function	174
4.2 Using the Web browser function	175
4.2.1 Required settings and procedures	175
Preparation flow	175
Operation flow	175
Enabling the Web browser function	176
Registering the license	177
Enabling the Web browser using the license	179
Starting the Web browser	182
Displaying Web pages	183
Printing the currently displayed page or the linked file	184
4.3 Using the voice guidance	187
4.3.1 Required settings and procedures	187
Preparation flow	187
Operation flow	188
Enabling the voice guidance function	188
Assigning the voice guidance function to a Register key or to the slide menu	188
Specifying the volume and speed	189
Operating the voice guidance	191
Keypad operations for voice guidance	192
Voice guidance on the scan/fax screen	193
5 Frequently Asked Questions	195
5.1 Print	195
5.1.1 Q1. Can I print data on an envelope or postcard?	195
Operation procedure	195
5.1.2 Q2. Can I print on custom size paper?	200
Operation procedure	200
5.1.3 Q3. Can I directly print a file in a USB memory device?	202
Operation procedure	202
5.1.4 Q4. Can printing be restricted by user?	204
How to set	204
5.1.5 Q5. What types are available for printing finish?	207
Staple	207
Punch	207
Center Staple	207
Fold	208
Operation procedure	208
5.1.6 Q6. Can I print on very long sheets of paper such as a banner?	209
How to set	209
5.2 Scan	212
5.2.1 Q1. Can frequently used destinations be registered?	212
5.3 Fax	213
5.3.1 Q1. Can I check fax transmission and reception logs?	213
Operation procedure	213
5.3.2 Q2. Can I send a fax to a number of destinations at one time?	213
Operation procedure: Selecting multiple addresses from the address book	214
Operation procedure: Directly entering multiple destinations	214
5.3.3 Q3. Can I register more than one sender name to appear on faxes so that different ones can be used in different use cases?	215
How to set: Registering sender names	215
How to set: Selecting a sender name upon fax transmission	216
5.3.4 Q4. Is it possible to cut down on the communications expenses by using a network?	217
Operation procedure: Sending an Internet fax	218
Operation procedure: Sending an IP address fax	218
5.3.5 Q5. How can I avoid printing out unwanted faxes?	219
Operation procedure: Configuring to save received faxes in a User Box	219
How to set: Printing faxes saved in a User Box	220
5.3.6 Q6. Can I forward an incoming fax?	221
How to set	221
5.3.7 Q7. Can I directly fax a file on my computer without leaving my desk?	222
Operation procedure	222
5.4 Copy	223
5.4.1 Q1. Can I copy on an envelope or postcard?	223
Operation procedure: Copying on envelopes	223
Operation procedure: Copying on postcards	226
5.4.2 Q2. Can I print on paper of a custom size?	228
Operation procedure: Copying on paper of a custom size	228
Operation procedure: Registering a custom size of paper in memory	229
Operation procedure: Recalling the custom size registered in memory	230
5.4.3 Q3. Can I check the finish before starting copying?	232
How to set: Checking the finish with a preview image	232
How to set: Checking the finish by outputting one copy	233
5.4.4 Q4. Can I easily copy various cards such as an insurance card or driver license card?	234
Operation procedure	234
5.5 User Box	236
5.5.1 Q1. Can I create a User Box, or print or download a file in a User Box?	236
Operation procedure: Using Web Connection	236
Operation procedure: Using the Windows file sharing function	237
5.6 Other	238
5.6.1 Q1. Can more than one computer use the same settings for the printer driver?	238
Operation procedure: Preparing for an install package	238
Operation procedure: Creating an install package	238
Operation procedure: Executing the install package	239
5.6.2 Q2. Can I restrict available functions by user?	239
How to set	239
5.6.3 Q3. Can I eliminate keying sounds on this machine?	241
How to set	241
5.6.4 Q4. User authentication seems to be enabled on this machine. How can I be authenticated and allowed to operate this machine?	243
How to set: Getting authenticated as a user on this machine	243
How to set: Getting authenticated as a user on the printer driver	243
5.6.5 Q5. The power is input all day. Is there any way to alleviate concerns about electricity charges?	245
How to set	245
5.6.6 Q6. What action should be taken if the administrator password is lost?	247
6 Troubleshooting	249
6.1 Main messages and remedies	249
6.1.1 When a message appears to replace consumables or carry out cleaning	249
6.1.2 When a paper jam message persists	250
6.1.3 When an error message appears	250
6.1.4 When [Stabilizing image.] appears	251
6.2 When printing quality has deteriorated	252
6.2.1 Cleaning the Print Head Glass	252
6.3 When the machine cannot be powered on	254
6.4 When the Touch Panel is not visible	255
6.5 When a message appears to replace consumables or carry out cleaning	256
When staples in the finisher have run out	256
When the punch scrap box is full	256
When toner is running out in the Toner Cartridge	257
When it is time to replace a Toner Cartridge	257
When it is time to replace a Drum Unit	258
When it is time to replace a Developing Unit	258
When it is time to replace an Imaging Unit	259
When a Waste Toner Box is full	259
6.5.1 Replacing a Toner Cartridge	260
6.5.2 Replacing a Waste Toner Box	261
6.5.3 Replacing a Drum Unit	262

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bizhub C287/C227

6-3

6.1

Main messages and remedies

Troubleshooting

Chapter 6

6.1.2

When a paper jam message persists

There may be a paper jam occurring in sections other than those indicated on the

Touch Panel

. Check the

sections again not shown on the

Touch Panel

Check the following items:

Check for any pieces of paper left in the back of the section indicated on the

Touch Panel

. If the paper

cannot be easily removed, do not continue; instead contact your service representative.

Once again, open and close the door at the section with the location number indicated on the

Touch

Panel

. This action may clear the message.

Contact your service representative if the paper jam indication persists even after you have checked.

6.1.3

When an error message appears

When an error is detected, the following message appears. Take the appropriate action according to the

message displayed on the screen. If you cannot resolve the error, write down the [Trouble Code], and contact

your service representative with the power plug disconnected from the power outlet.

In normal circumstances, the phone number and fax number for your service representative appear in the

center of the screen.

NOTICE

If a defective part can be separated in order to be able to continue operations after a problem has been de-

tected, [Continue] or [Recover Data] is displayed. To continue operations, select any key. However, the prob-

lem has not been resolved, so contact your service representative immediately.