Kyocera FS 2000D KM-Net ServiceGateway Quick Start Guide Rev-1 - Page 9

KM-Net Service Gateway ) Step 7 (Continued) If the e-mail delivery verification failed in Step 6, then modifications may need to be made to the customer's mail server. Following are initial suggested steps for troubleshooting the non-delivery: Perform Step 6 - Verify E-mail Delivery again, but for E-mail Recipient 1 use a customer e-mail address that will be delivered locally rather than going through the Internet. • Failure: If a local address fails, then the mail server is most likely not correctly configured to support POP3. Ask the customer's mail administrator to enable POP3 support on their mail server. Another possibility is that the mail server may require authentication for all POP3 connections. See SMTP Authentication in the ServiceGateway Setup Guide for details??? • Success: If a local address is successful, then the mail server allows POP3 connections, but does not route POP3 mail to the Internet. See Configuring the Customer's Mail Server in the ServiceGateway Setup Guide for additional configuration instructions. ) Step 8 Customer Site - Configuring Multiple Printers If you have made it this far without problems, congratulations! You have successfully set up one printer at the customer site, and it is sending e-mail reports that are received by the ServiceGateway at the dealer site. There is a method to "clone" the settings from one printer to another, avoiding the tedious and error prone manual set up of each printer. Please see Cloning the Printer Settings in the ServiceGateway Setup Guide. 9