LG 14T90Q-K.AAB9U1 Owners Manual - Page 8

Symptom, Cause and Solution, run [All apps] > [LG Smart Assistant]. Then press

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7 Pre-Tech Support Checklist ENGLISH Symptom Cause and Solution The system stops during use or does not properly turn off. •• Press the power button for approximately 6 seconds to reset the system. Once the system is reset, press the power button again to turn on the computer. --Caution: Unsaved data may be lost. Pressing the power button while the PC is in use may cause damage to the hard disk or a system error. •• After resetting the system, run "Setup Defaults" in the system setup. (For more information on how to run "Setup Defaults", refer to "Initializing System Setup" under "Setup and Upgrade" in the LG Easy Guide of the LG PC Manuals.) The touchpad is not functioning properly. •• Windows 10: Press the Start button [ ] and run [LG Smart Assistant]. Then press [Dashboard] > [Touchpad]. •• Windows 11: Press the Start button [ ] and run [All apps] > [LG Smart Assistant]. Then press [Dashboard] > [Touchpad]. •• If the touchpad does not function properly, the touchpad is either in the Touchpad Off (disabled) state or Touchpad Auto (disabled when the mouse is connected) state. --For details on the touchpad settings, refer to the LG Easy Guide of the LG PC Manuals. Symptom Cause and Solution Some websites Windows 11 does not support Internet Explorer. do not work normally or are not Configuring Compatibility View displayed. (Internet •• In Internet Explorer, click the [ ] icon and then Explorer) select the [Compatibility View Settings] menu. --Internet Explorer does not support the Compatibility View button in the address input box. •• When the Compatibility View Settings screen appears, type the website address and click [Add]. •• Click [Close] to close the Compatibility View Settings screen. The wireless network is not connected. •• Press [Fn] + [F6] to check if the wireless network device is turned off. --Press [Fn] + [F6] to set airplane mode to [OFF]. Click the Wi-Fi [ ] icon on the right side of the taskbar and check if AP displays properly. •• Every time you press [Fn] + [F6], the wireless network and airplane mode turns on or off. •• You may not be able to connect to a secure wireless network. Ask the wireless network administrator. •• Reinstall the wireless LAN driver.

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7
Pre-Tech Support Checklist
ENGLISH
Symptom
Cause and Solution
The system stops
during use or does
not properly turn
off.
•
Press the power button for approximately 6 seconds
to reset the system. Once the system is reset, press
the power button again to turn on the computer.
-
Caution: Unsaved data may be lost. Pressing the
power button while the PC is in use may cause
damage to the hard disk or a system error.
•
After resetting the system, run “Setup Defaults” in the
system setup. (For more information on how to run
“Setup Defaults”
, refer to “Initializing System Setup”
under “Setup and Upgrade” in the LG Easy Guide of
the LG PC Manuals.)
The touchpad is
not functioning
properly.
•
Windows 10: Press the Start button [
] and run
[LG Smart Assistant]. Then press [Dashboard] >
[Touchpad].
•
Windows 11: Press the Start button [
] and
run [All apps] > [LG Smart Assistant]. Then press
[Dashboard] > [Touchpad].
•
If the touchpad does not function properly, the
touchpad is either in the Touchpad Off (disabled)
state or Touchpad Auto (disabled when the mouse is
connected) state.
-
For details on the touchpad settings, refer to the
LG Easy Guide of the LG PC Manuals.
Symptom
Cause and Solution
Some websites
do not work
normally or are not
displayed. (Internet
Explorer)
Windows 11 does not support Internet Explorer.
Configuring Compatibility View
•
In Internet Explorer, click the [
] icon and then
select the [Compatibility View Settings] menu.
-
Internet Explorer does not support the
Compatibility View button in the address input box.
•
When the Compatibility View Settings screen
appears, type the website address and click [Add].
•
Click [Close] to close the Compatibility View Settings
screen.
The wireless
network is not
connected.
•
Press [Fn] + [F6] to check if the wireless network
device is turned off.
-
Press [Fn] + [F6] to set airplane mode to [OFF].
Click the Wi-Fi [
] icon on the right side of the
taskbar and check if AP displays properly.
•
Every time you press [Fn] + [F6], the wireless network
and airplane mode turns on or off.
•
You may not be able to connect to a secure wireless
network. Ask the wireless network administrator.
•
Reinstall the wireless LAN driver.