LG 22LQ630H User Manual - Page 11

General Troubleshooting - express script

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11 GENERAL TROUBLESHOOTING Installation Symptom Possible Cause(s) Possible Solution(s) Cannot direct enter channel number. yy(TV in Pass-through Mode) Installer Menu item 028 CH. OVERIDE is set to 0, i.e., disabled (recommended setting). yyIf the channel lineup is locked, only channels that are active in the TV's channel lineup can be selected. Set Installer Menu item 028 CH. OVERIDE to 1 to allow access for direct keypad entry to all channels. yy(TV in FTG Mode) The channel entered yyChannel access is restricted to channels is not part of the FTG Channel Map. included in the FTG Channel Map. If necessary, make changes to the FTG Channel Map using the FTG File Manager or the FTG Configuration Application, as appropriate. No channels present after yyAuto Tuning (Channel Search) not run. yyRefer to Express Script or Custom Master TV setup. Setup procedure, as appropriate. Auto Tuning must be run in order for the channel lineup to be populated. Note for Express Script: You must select "Execute Auto Search" in the Auto Search screen to run the search. To re-activate the Express Script, set Installer Menu item 117 FACT DEFAULT to 001. Picture Reception and Sound Symptom No picture. Possible Cause(s) yyTV is turned OFF. Normal picture, poor or no sound. yyAntenna/cable not connected. yyConnections incorrect. yyMPI not connected yyEncrypted program. yyWrong tuning band. yyBroadcast problem. yyAudio muted yyPillow/TV speaker not configured properly. Erratic Operation Possible Solution(s) yyTurn TV ON. yyPower failure? yyConnect antenna/cable signal to TV. yyCheck connections on TV. yyIf applicable, connect MPI cable to MPI device. yyTry another channel. yyAdjust Installer Menu settings. yyTry a different channel. yyPress MUTE or use Volume Up key to increase sound level. yyCheck that Installer Menu items 020 FEATURE LEVEL and 027 HOSPITAL MODE are set as required. Also, if applicable, select TV Speaker in the Audio Menu. Symptom Installer Menu setup. Possible Cause(s) yyWrong Installer Menu settings. Possible Solution(s) yyAdjust Installer Menu settings as required. ENEGNLGISH

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11
ENG
ENGLISH
GENERAL TROUBLESHOOTING
Installation
Symptom
Possible Cause(s)
Possible Solution(s)
Cannot direct enter
channel number.
y
(TV in Pass-through Mode) Installer
Menu item 028 CH. OVERIDE is set
to 0, i.e., disabled (recommended
setting).
y
If the channel lineup is locked, only channels
that are active in the TV’s channel lineup can
be selected. Set Installer Menu item 028 CH.
OVERIDE to 1 to allow access for direct keypad
entry to all channels.
y
(TV in FTG Mode) The channel entered
is not part of the FTG Channel Map.
y
Channel access is restricted to channels
included in the FTG Channel Map. If necessary,
make changes to the FTG Channel Map using
the FTG File Manager or the FTG Configuration
Application, as appropriate.
No channels present after
setup.
y
Auto Tuning (Channel Search) not run.
y
Refer to Express Script or Custom Master TV
Setup procedure, as appropriate. Auto Tuning
must be run in order for the channel lineup
to be populated. Note for Express Script: You
must select “Execute Auto Search” in the Auto
Search screen to run the search. To re-activate
the Express Script, set Installer Menu item 117
FACT DEFAULT to 001.
Picture Reception and Sound
Symptom
Possible Cause(s)
Possible Solution(s)
No picture.
y
TV is turned OFF.
y
Turn TV ON.
y
Power failure?
y
Antenna/cable not connected.
y
Connect antenna/cable signal to TV.
y
Connections incorrect.
y
Check connections on TV.
y
MPI not connected
y
If applicable, connect MPI cable to MPI device.
y
Encrypted program.
y
Try another channel.
y
Wrong tuning band.
y
Adjust Installer Menu settings.
Normal picture, poor or
no sound.
y
Broadcast problem.
y
Try a different channel.
y
Audio muted
y
Press MUTE or use Volume Up key to increase
sound level.
y
Pillow/TV speaker not configured
properly.
y
Check that Installer Menu items 020 FEATURE
LEVEL and 027 HOSPITAL MODE are set as
required. Also, if applicable, select TV Speaker in
the Audio Menu.
Erratic Operation
Symptom
Possible Cause(s)
Possible Solution(s)
Installer Menu setup.
y
Wrong Installer Menu settings.
y
Adjust Installer Menu settings as required.