LG A926KSM Owners Manual - Page 35

ENGLISH TROUBLESHOOTING 35 Problem The appliance turns off unexpectedly or by itself after the motor speed fluctuates repeatedly. The rotating brush does not rotate. Possible Cause & Solution Battery is not fully charged. • The battery must be fully charged before cleaning. If the problem persists when the battery is fully charged and the pipes and attachments are clear from obstructions, contact an LG customer information center for service. Foreign object is in the product body, extension pipe, inlet port or nozzle. • Remove any foreign objects from the product body, extension pipe, inlet port or nozzle. Filters are clogged. • Clean the pre-filter and the exhaust filter. Brush is improperly installed. • Remove the brush, clean it if necessary and attach it again. Foreign object is on rotating brush. • Remove any foreign objects from the rotating brush. Mop Nozzle Problem The mop plates do not rotate. There is no water coming out of the mop nozzle. There is moisture in the water tank. The mop makes the floor dirty or smells strange. Possible Cause & Solution Mop pads are improperly installed. • Remove the mop pads, clean them if necessary and attach them again. Mop nozzle is pressed too hard against the floor. • The mop plates stop automatically to protect the product. This is not a failure. Attach the mop pads securely to the mop plates and press the Power button to resume use. Foreign object is between mop plates and mop pads. • Remove foreign objects from the mop plates and press the Power button to resume use. Water tank is empty. • Fill the water tank. Remove the battery or detach the nozzle before filling the water tank. Water tank is improperly attached to mop nozzle. • Properly attach the water tank to the mop nozzle. Remove the battery or detach the nozzle before properly securing the water tank to the nozzle. Water Adjustment button is set to STOP. • Press the High or Low Water Adjustment button all the way down. The water will not come out if the button is set to STOP. The water outlet was clogged by hard water scale or other foreign substances. • Use a sharp pin to remove the blockage. Water tank was not allowed to dry completely after use. • Empty the water tank, set it out of direct sunlight, and allow it to dry completely after use. Mop pads were not cleaned properly after use. • Clean the mop pads thoroughly after each use. Using soiled mop pads may make the floor dirtier.