LG AN-VC200 User Manual - Page 11

Appendix, Troubleshooting - skype camera

Get LG AN-VC200 PDF manuals and user guides View all LG AN-VC200 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 11 highlights

APPENDIX TROUBLESHOOTING For the problems listed below Check the following areas If Skype doesn't start ■■ Check whether the Video Call Camera is properly connected to the USB port on the TV. ■■ Check the network connection status. If the Notification Window is not displayed when a call is received ■■ Check that your status is not set as "Do not disturb". ■■ When using certain TV functions, incoming calls can't be received (e.g. during a software update, etc.). ■■ Check 'Privacy Settings' is "Allow calls from people in my contact list only". If there's echo (e.g. when you hear your own voice played back through the speakers) ■■ Position the Video Call Camera at the top-center of your TV. ■■ Change the home theater audio setting to stereo rather than surround. ■■ Reduce the speaker volume. ■■ When the other party is not using an LG TV, we recommend that they use a headset. ■■ Too much echo in the room can decrease audio quality. ■■ Test microphone using the 'Echo / Sound Test Service'. If you're not able to receive any ■■ Internet or network congestion can degrade video quality. video or if it is of low quality ■■ Using wireless can also degrade video quality. We recommend using a wired internet connection. ■■ Screen quality can decrease when using Zoom-In. We recommend you use minimum zoom during video calls. ■■ Check whether the call quality information is marked as "critical". If this is the case, video quality can be degraded. ■■ If your Video Call Camera doesn't function well, turn off your TV. Turn on your TV again and restart Skype. If the call ends abruptly ■■ When certain TV functions are activated, the call may be disconnected. (e.g. Sleep timer, etc.) ■■ Do not unplug the Video Call Camera during a call. If the Skype menu does not appear on the menu ■■ Check whether your TV supports the Video Call Camera (see page 2). ■■ Connect the camera to your TV, then update the software. For details about how to update the software, refer to your TV manual. Other issues ■■ Issues may arise from network congestion of problems with the Skype network. ■■ For further inquiries about Skype functions, visit www.skype.com. APPENDIX 11

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
11
APPENDIX
APPENDIX
TROUBLESHOOTING
For the problems listed below
Check the following areas
If Skype doesn’t start
■
Check whether the Video Call Camera is properly connected to the
USB port on the TV.
■
Check the network connection status.
If the Notification Window is
not displayed when a call is
received
■
Check that your status is not set as “Do not disturb”.
■
When using certain TV functions, incoming calls can’t be received
(e.g. during a software update, etc.).
■
Check ‘Privacy Settings’ is “Allow calls from people in my contact list
only”.
If there’s echo (e.g. when you
hear your own voice played
back through the speakers)
■
Position the Video Call Camera at the top-center of your TV.
■
Change the home theater audio setting to stereo rather than surround.
■
Reduce the speaker volume.
■
When the other party is not using an LG TV, we recommend that they
use a headset.
■
Too much echo in the room can decrease audio quality.
■
Test microphone using the ‘Echo / Sound Test Service’.
If you’re not able to receive any
video or if it is of low quality
■
Internet or network congestion can degrade video quality.
■
Using wireless can also degrade video quality. We recommend using a
wired internet connection.
■
Screen quality can decrease when using Zoom-In. We recommend you
use minimum zoom during video calls.
■
Check whether the call quality information is marked as “critical”. If this
is the case, video quality can be degraded.
■
If your Video Call Camera doesn’t function well, turn off your TV. Turn
on your TV again and restart Skype.
If the call ends abruptly
■
When certain TV functions are activated, the call may be disconnected.
(e.g. Sleep timer, etc.)
■
Do not unplug the Video Call Camera during a call.
If the Skype menu does not
appear on the
menu
■
Check whether your TV supports the Video Call Camera (see page 2).
■
Connect the camera to your TV, then update the software. For details
about how to update the software, refer to your TV manual.
Other issues
■
Issues may arise from network congestion of problems with the Skype
network.
■
For further inquiries about Skype functions, visit www.skype.com.