LG AN-VC400 Owners Manual - Page 12

APPENDIX TROUBLESHOOTING For the problems listed below Check the following areas If Skype doesn't start ■■ Check whether the Video Call Camera is properly connected to the USB port on the TV. ■■ Check the network connection status. If the Notification Window is not displayed when a call is received ■■ Check that your status is not set as "Do not disturb". ■■ When using certain TV functions, incoming calls can't be received . (e.g. during a software update, etc.). ■■ Check 'Privacy Settings' is "Allow calls from people in my contact list only". If there's echo (e.g. when you hear your own voice played back through the speakers) ■■ Position the Video Call Camera at the top-center of your TV. ■■ Change the home theater audio setting to stereo rather than surround. ■■ Reduce the speaker volume. ■■ Too much echo in the room can decrease audio quality. ■■ Test microphone using the 'Echo / Sound Test Service'. If you're not able to receive any ■■ Internet or network congestion can degrade video quality. video or if it is of low quality ■■ Using wireless can also degrade video quality. We recommend using a wired internet connection. ■■ Screen quality can decrease when using Zoom-In. We recommend you use minimum zoom during video calls. ■■ Check whether the call quality information is marked as "critical". If this is the case, video quality can be degraded. If the call ends abruptly ■■ When certain TV functions are activated, the call may be disconnected. (e.g. Sleep timer, etc.) ■■ Do not unplug the Video Call Camera during a call. If the Skype menu does not appear on the Premium menu ■■ Check whether your TV supports the Video Call Camera (see page 2). ■■ Connect the camera to your TV, then update the software. For details about how to update the software, refer to your TV manual. Other issues ■■ Issues may arise from network congestion of problems with the Skype network. ■■ For further inquiries about Skype functions, visit www.skype.com. APPENDIX  NOTE: Video call quality may vary depending on the TV model. ►►720p HD Video Call : LM9, EM9, LM8(Except for Japan), LA74, LA6, LN6, LN57, LN56, LN46, PH67, PH66, PH47, PN67, PN57, PN47 ►►VGA Video Call : LM7, LM6, LS57, LM5, LS3, PM9, PM6, PA66, PA69, PA47, PM4 12