LG AS560DWR0 Owners Manual - Page 40

ENGLISH Symptom Cause Solution I can't connect to the product in the LG SmartThinQ app. The air purifier may be unplugged. The wireless router connected to the product is not working. •• Plug in the air purifier. •• Power off the wireless router then power it on again. •• Check if there is an Internet connection problem with the router. I can't register the product in the LG SmartThinQ app. The product may be too far away from your wireless router. Your wireless router may not be working properly. •• Move the product near the wireless router while registering it. •• Some carriers provide routers that are available to their members only. If you have an outdated model, contact your carrier to have it replaced with a newer one. The PM density levels are different between the product and the LG SmartThinQ app. The PM densities may be for different particle sizes or the application may not have updated the information. •• Make sure that you are comparing the PM density values for the same size particles. •• If the PM density values for the same particle size differ, the LG SmartThinQ application may have a longer delay in updating than the product. 40