LG C2500 Service Manual - Page 20

Troubleshooting

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3. OPERATING INSTRUCTIONS 3.7. Troubleshooting The user is given the following information and advised to contact the dealer if the problems persist: Problem Telephone will not switch on Extremely short battery life for a new battery pack Short battery life for an old battery pack The battery level indicator does not light when charging Calls cannot be made Calls cannot be made from Fixed Dial Store Calls cannot be received Emergency calls cannot be made Telephone umbers Cannot be recalled Cause The network in use and the condition of the battery pack can affect battery life. The battery pack was worn out. If a battery is deeply discharged it will take a short time before there is sufficient owner in the telephone to light the battery level indicator . The telephone is locked. Outgoing calls are barred. The telephone is not registered to a network. The telephone is not switched on. Incoming calls are barred. The telephone is not registered to a network. User's phone is not in a GSM coverage area. The telephone is locked. Fixed Dial is switched on Remedy Check that the battery pack is fully charged and correctly connected to the telephone. Avoid areas of poor reception. Ensure batteries are fully charged. Replace with a new one. Leave to charge for several minutes in temperatures between +5°C and + 35°C. Unlock the telephone (Menu: Security: Phone Lock). Disable the outgoing call barring (Menu: Security: Call Bar). Move to a coverage area and operate the telephone after it has registered with a network. Check that SIM supports Fixed Dial Check if the Fixed Dial is switched on (Menu: Security: Fixed Dial). Check the telephone number is stored in the Fixed Dial. Switch the telephone on. Disable the incoming call barring (Menu: Security: Call Bar). Move to a coverage area and operate the telephone after it has registered with a network. Check that the antenna symbol is displayed. Move to coverage are and operate the telephone when the antenna symbol is displayed. Unlock the telephone (Menu: Security: Phone Lock). Switch off Fixed Dial (Menu: Security: Fixed Dial). - 19 -

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3. OPERATING INSTRUCTIONS
- 19 -
3.7. Troubleshooting
The user is given the following information and advised to contact the dealer if the problems persist:
Problem
Cause
Remedy
Telephone will not
Check that the battery pack is fully charged
switch on
and correctly connected to the telephone.
Extremely short battery
The network in use and the
Avoid areas of poor reception. Ensure
life for a new battery
condition of the battery pack
batteries are fully charged.
pack
can affect battery life.
Short battery life for an
The battery pack was worn
Replace with a new one.
old battery pack
out.
The battery level
If a battery is deeply
Leave to charge for several minutes in
indicator
does not
discharged it will take a short
temperatures between +5
°
C and + 35
°
C.
light when charging
time before there is sufficient
owner in the telephone to
light the battery level
indicator
.
Calls cannot be made
The telephone is locked.
Unlock the telephone
(Menu: Security: Phone Lock).
Outgoing calls are barred.
Disable the outgoing call barring (Menu:
Security: Call Bar).
The telephone is not
Move to a coverage area and operate the
registered to a network.
telephone after it has registered with a network.
Calls cannot be made
Check that SIM supports Fixed Dial Check
from Fixed Dial Store
if the Fixed Dial is switched on (Menu:
Security: Fixed Dial). Check the telephone
number is stored in the Fixed Dial.
Calls cannot be received
The telephone is not
Switch the telephone on.
switched on.
Incoming calls are barred.
Disable the incoming call barring (Menu:
Security: Call Bar).
The telephone is not
Move to a coverage area and operate the
registered to a network.
telephone after it has registered with a
network.
Emergency calls cannot
User’s phone is not in a
Check that the antenna symbol
is
be made
GSM coverage area.
displayed. Move to coverage are and
operate the telephone when the antenna
symbol is displayed.
Telephone umbers
The telephone is locked.
Unlock the telephone (Menu: Security:
Cannot be recalled
Phone Lock).
Fixed Dial is switched on
Switch off Fixed Dial (Menu: Security:
Fixed Dial).