LG CBGJ3027S Owners Manual - Page 20
Troubleshooting
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20 TROUBLESHOOTING TROUBLESHOOTING Before Calling for Service Before calling for service, review this list. It may save you time and expense. This list includes common occurrences that are not the result of a defect in workmanship or materials. Parts and Features Problem Burners have yellow or yellow-tipped flames Possible Cause & Solution The combustion quality of burner flames needs to be determined visually. • Use the illustrations below to determine if the burner flames are normal. If burner flames look like a, call for service. Normal burner flames should look like b or c, depending on the type of gas used. With LP gas, some yellow tipping on outer cones is normal. Burner flames are very large or yellow Control knobs will not turn Top burners do not light or do not burn evenly. a Yellow flames: Call for service b Yellow tips on outer cones: Normal for LP gas c Soft blue flames: Normal for natural gas Improper air to gas ratio. • If cooktop is connected to LP gas, contact the person who installed the range or made the conversion. Knob is not pushed down • To turn from OFF position, push the knob down and then turn. Plug on cooktop is not completely inserted in the electrical outlet. • Make sure electrical plug is plugged into a live, properly grounded outlet. Burner slots on the side of the burner may be clogged. • Remove the burners and clean them. Check the electrode area for burned-on food or grease. See the Care and Cleaning section. Improper burner assembly. • Make sure the burner parts are installed correctly. See the Care and Cleaning section. Wi-Fi Problem Trouble connecting appliance and smartphone to Wi-Fi network Possible Cause & Solution The password for the Wi-Fi network was entered incorrectly. • Delete your home Wi-Fi network and begin the connection process again. Mobile data for your smartphone is turned on. • Turn off the Mobile data on your smartphone before connecting the appliance. The wireless network name (SSID) is set incorrectly. • The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)