LG DH16NS10 Owners Manual - Page 5

English Troubleshooting Before Requesting Service Before calling for service, check this list. • The drive doesn't have power. • Is the power supply cable from the host computer plugged in? • Is the Power Connector to the drive securely attached? • The system doesn't start. • Are the power and SATA cables to the PC correctly connected? • Is the total length of the SATA cable 20 inches or less? • Is each connector completely attached? Other connections may have been knocked lose while installing the drive. • Cannot Read discs. • Does the CD or DVD disc have dirt or scratches? • Is the disc loaded in the drive with the read/write surface facing the right direction? (label up) • Is the drive installed in the correct orientation? • Was the drive or disc moved from a low temperature environment to a high temperature environment? (There is a possibility of condensation on the lens in the drive or on the surface of the disc.) When you call for service, be prepared to give as much information as possible of your system, environment, and the specific problem. (What happened? When? How long? What was going on? Were there any error messages displayed? etc.) Please Note: Since this product supports Region Playback Control Phase II, a certain MPEG decoder card or Software without regional code setting may cause this drive not to read DVD-ROM discs. This DVD-ROM Drive enables you to change the regional code up to 5 times. Important Precautions Follow these precautions when handling the drive or discs. Precautions • Please take notice that the manufacturer of this equipment does not offer any warranty against data loss due to inappropriate installation or handling or direct or indirect damages. • Please take notice that the manufacturer will bear no responsibility for direct or indirect damages caused by the use of this product or its malfunction. • Please take notice that the manufacturer will bear no responsibility for damage to data caused by this product. Installation • Avoid placing the drive in a location subject to: - high humidity - high temperature - excessive dust - mechanical vibration - direct sunlight We recommend using the drive in a horizontal or vertical position. Do not install the drive at an angle. Operation • Don't move the drive suddenly from a cold place to a warm one or raise the room temperature suddenly. Condensation may occur, causing abnormal operation. • Make sure to remove the disc before moving the drive. The disc may be damaged, causing data loss. • Be careful to prevent foreign objects, such as liquids or metal, from entering the drive. In case a foreign object enters the drive, please consult the dealer where the drive was purchased. • Don't interrupt the electric power while the drive is operating.