LG DLGX5001V Owners Manual - English Spanish - Page 45
USING Smart Diagnosis
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ENGLISH USING SMART DIAGNOSIS™ 45 USING Smart DiagnosisTM Should you experience any problems with your dryer, it has the capability of transmitting data to your Smart Phone using the LG Smart Laundry Application or via your telephone to the LG call center. Smart Diagnosis™ cannot be activated unless your dryer is turned on by pressing the Power button. If your dryer is unable to turn on, then troubleshooting must be done without using Smart Diagnosis™. Audible Diagnosis Smart Diagnosis™ Using Your Smart Phone Smart Diagnosis™ Through the Call Center 1. Download the LG Smart Laundry application on your smart phone. 2. Open the LG Smart Laundry application on your smart phone. Press the right arrow button to advance to the next screen. 3. Press the Record button on the smart phone and then hold the mouth piece of the smart phone near the Smart Diagnosis™ logo on the dryer. 4. With the phone held in place, press and hold Temp. button for three seconds. ,FFQUIFQIPOFJOQMBDFVOUJMUIFUPOFUSBOTNJTTJPO has finished. It takes time on panel displayed. 6. When the recording is complete, view the diagnosis by pressing the Next button on the phone. NOTE Smart Diagnosis™ is a troubleshooting feature designed to assist, not replace, the traditional method of troubleshooting through service calls. The effectiveness of this feature depends upon various factors, including, but not limited to, the reception of the cellular phone being used for transmission, any external noise that may be present during the transmission, and the acoustics of the room where the machine is located. Accordingly, LG does not guarantee that Smart Diagnosis™ would accurately troubleshoot any given issue. 1. Call the LG call center at: (LG U.S.) 1-800-243-0000 (LG Canada) 1-888-542-2623. 2. When instructed to do so by the call center agent, hold the mouthpiece of your phone over the Smart Diagnosis™ logo on the machine. Hold the phone no more than one inch (but not touching) the machine. NOTE Do not touch any other buttons or icons on the display screen. 3. Press and hold the Temp. button for three seconds. ,FFQUIFQIPOFJOQMBDFVOUJMUIFUPOFUSBOTNJTTJPO has finished. It takes time on panel displayed. 5. Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able to assist you in using the information transmitted for analysis.