LG GSA2164D Owners Manual - Page 13

Appendix Troubleshooting If you are experiencing problems with the drive, verify the following items. Since the problem may be caused by a device other than the drive, check other things such as system settings or other software being used, etc. If you cannot resolve the problem after verifying these items, contact your dealer or our customer service department. Problem Cannot play a DVD or CD in the drive or certain types of discs cannot be read in the drive. Disc tray cannot be opened Drive is not detected by the system. Drive will not play media or certain types of CD or DVD media Possible Cause Possible Solution 1. The disc is not inserted correctly. 2. The disc is dirty. 3. The pick-up lens is dirty. 4. The disc is scratched or warped. 5. The disc uses a region code that cannot be played on the drive. 1. Reinsert the disc correctly. 2. Clean the disc surface. 3. Clean the pick-up lens. 4. Change the disc. 5. Refer to your system manual for help. 1. AC Plug is not connected 1. Connect the AC plug to AC outlet. tightly. 1. The USB 2.0 converter cable is not properly connected. 1.Make sure USB 2.0 converter cable is connected properly and re-install the device driver. 1. The disc doesn't match your system. Is the media disc the correct format for the type of system that you are using. 1. Check the disc format. (on a PC an ISO 9660 IBM compatible PC format as opposed to Apple/Mac HFS disc or UNIX disc formats will not function) 2. Virus possibility. 2. Has the Windows DVD-ROM software driver program been corrupted by a virus? Run a Virus Scan program and repair if possible. 10