LG LDCS24223B Owners Manual - Page 44

ENGLISH 43 SMART DIAGNOSIS SMART DIAGNOSIS TM Should you experience any problems with your refrigerator, it has the capability of transmitting data via your telephone to the LG service center. This allows you to speak directly to our trained specialists. The specialist records the data transmitted from your machine and uses it to analyze the issue, providing a fast and effective diagnosis. If you experience problems with your refrigerator, call 1-800-243-0000 in USA (1-888-542-2623 in Canada). Only use the Smart DiagnosisTM feature when instructed to do so by the LG call center agent. The transmission sounds that you will hear are normal and sound similar to a fax machine. Smart DiagnosisTM cannot be activated unless your refrigerator is connected to power. If your refrigerator is unable to turn on, then troubleshooting must be done without using Smart Diagnosis.TM Using Smart Diagnosis TM First, call 1-800-243-0000 in USA (1-888-542-2623 in Canada). Only use the Smart DiagnosisTM feature when instructed to do so by the LG call center agent. 1 Open the refrigerator door. 2 Hold the mouthpiece of your phone in front of the speaker that is located on the right side of the control pad, when instructed to do so by the call center. (Some models). 3 Press and hold the Freezer button for three seconds while continuing to hold your phone to the speaker. 4 After you hear three beeps, release the Freezer button. 5 Keep the phone in place until the tone transmission has finished. This takes about 3 seconds, and the display will count down the time. Once the countdown is over and the tones have stopped, resume your conversation with the specialist, who will then be able to assist you in using the information transmitted for analysis. NOTE . For best results, do not move the phone . while the tones are being transmitted. If the call center agent is not able to get an accurate recording of the data, you may be asked to try again. NOTE . Call quality differences by region may . affect the function. Use the home telephone for better communication performance, resulting . in better service. Bad call quality may result in poor data transmission from your phone to the machine, which could cause Smart DiagnosisTM to malfunction.