LG LFC28768ST Owners Manual - Page 28

Smart Diagnosis

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SMART DIAGNOSIS SMART DIAGNOSIS Should you experience any problems with3 your refrigerator, it has the capability of transmitting data via your telephone to the LG service center. This gives you the capability of speaking directly to our trained specialists. The specialist records the data transmitted from your machine and uses it to analyze the issue, providing a fast and effective diagnosis. If you experience problems with your refrigerator, call 1-800-243-0000. Only use the Smart Diagnosis feature when instructed to do so by the LG call center agent. The transmission sounds that you will hear are normal and sound similar to a fax machine. Smart Diagnosis cannot be activated unless your refrigerator is connected to power. If your refrigerator is unable to turn on, then troubleshooting must be done without using Smart Diagnosis. Using Smart Diagnosis First, call 1-800-243-0000. Only use the Smart Diagnosis feature when instructed to do so by the LG call center agent. 1 Hold the mouthpiece of your phone in front of the speaker that is located on the right hinge of the refrigerator door, when instructed to do so by the call center. 2 Press and hold the Freezer Temperature button for three seconds while continuing to hold your phone to the speaker. 3 After you hear three beeps, release the Freezer Temperature button. 4 Keep the phone in place until the tone transmission has finished. This takes about 15 seconds, and the display will count down the time. Once the countdown is over and the tones have stopped, resume your conversation with the specialist, who will then be able to assist you in using the information transmitted for analysis. NOTE For best results, do not move the phone while the tones are being transmitted. If the call center agent is not able to get an accurate recording of the data, you may be asked to try again. NOTE Call quality differences by region may affect the function. Use the home telephone for better communication performance, resulting in better service. Bad call quality may result in poor data transmission from your phone to the machine, which could cause Smart Diagnosis to not work properly. 28

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3
Hold the mouthpiece of your phone in
front of the speaker that is located on the
right hinge of the refrigerator door, when
instructed to do so by the call center.
2
Press and hold the Freezer Temperature
button for three seconds while continuing
to hold your phone to the speaker.
3
After you hear three beeps, release the
Freezer Temperature button.
4
Keep the phone in place until the tone
transmission has finished. This takes about
15 seconds, and the display will count
down the time. Once the countdown is
over and the tones have stopped, resume
your conversation with the specialist, who
will then be able to assist you in using the
information transmitted for analysis.
Should you experience any problems with
your refrigerator, it has the capability of
transmitting data via your telephone to the LG
service center. This gives you the capability of
speaking directly to our trained specialists. The
specialist records the data transmitted from
your machine and uses it to analyze the issue,
providing a fast and effective diagnosis.
If you experience problems with your
refrigerator, call 1-800-243-0000. Only use
the Smart Diagnosis feature when instructed
to do so by the LG call center agent. The
transmission sounds that you will hear are
normal and sound similar to a fax machine.
Smart Diagnosis cannot be activated unless
your refrigerator is connected to power. If
your refrigerator is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis.
Using Smart Diagnosis
First, call 1-800-243-0000. Only use the Smart
Diagnosis feature when instructed to do so by
the LG call center agent.
1
SMART DIAGNOSIS
NOTE
For best results, do not move the phone
while the tones are being transmitted.
If the call center agent is not able to get
an accurate recording of the data, you
may be asked to try again.
NOTE
Call quality differences by region may
affect the function.
Use the home telephone for better
communication performance, resulting
in better service.
Bad call quality may result in poor data
transmission from your phone to the
machine, which could cause Smart
Diagnosis to not work properly.
SMART DIAGNOSIS
28