LG LUTE4619SN Owners Manual - Page 54

Smart Diagnosis™

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54 SMART DIAGNOSIS™ SMART DIAGNOSIS™ Should you experience any problems with your range, it has the capability of transmitting data to your smart phone using the LG Smart ThinQ application or via your telephone to the LG call center. Smart Diagnosis™ cannot be activated unless your range is turned on by pressing the Start button. If your range is unable to turn on, then troubleshooting must be done without using Smart Diagnosis™. Using Smart Diagnosis™ Smart Diagnosis™ Using Your Smart Phone 1 Open the LG Smart ThinQ application on the smart phone. 2 In the application, select the appliance from your list of connected appliances and then press the dots at the upper right of the screen. 3 Select Smart Diagnosis, then press the Start Smart Diagnosis button. NOTE •• If the diagnosis fails several times, use the following instructions. 4 Select the Audible Diagnosis. 5 Follow the instructions on the smart phone. 6 Keep the phone in place until the tone transmission has finished. View the diagnosis on the phone. NOTE •• The Smart Diagnosis™ function depends on the local call quality. •• The communication performance will improve and you can receive better service if you use a landline phone. •• If the Smart Diagnosis™ data transfer is poor due to poor call quality, you may not receive the best Smart Diagnosis™ service. Smart Diagnosis™ Through the Call Center 1 Call the LG SIGNATURE Customer Information Center at 1-800-984-6306. 2 When instructed to do so by the call center agent, hold the mouthpiece of your phone over the Smart Diagnosis™ logo on the machine. Hold the phone no more than one inch from (but not touching) the machine. NOTE Do not touch any other buttons or icons on the display screen. 3 Press and hold the Start button for three seconds. 4 Keep the phone in place until the tone transmission has finished. This takes about 6 seconds and the display will count down the time. 5 Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able to assist you in using the information transmitted for analysis. NOTE •• For best results, do not move the phone while the tones are being transmitted. •• If the call center agent is not able to get an accurate recording of the data, you may be asked to try again.

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54
SMART DIAGNOSIS™
SMART DIAGNOSIS™
Should you experience any problems with your range,
it has the capability of transmitting data to your smart
phone using the LG Smart ThinQ application or via
your telephone to the LG call center.
Smart Diagnosis™ cannot be activated unless your
range is turned on by pressing the
Start
button. If
your range is unable to turn on, then troubleshooting
must be done without using Smart Diagnosis™.
Using Smart Diagnosis™
Smart Diagnosis™ Using Your Smart
Phone
1
Open the LG Smart ThinQ application on the
smart phone.
2
In the application, select the appliance from your
list of connected appliances and then press the
dots at the upper right of the screen.
3
Select
Smart Diagnosis
, then press the
Start
Smart Diagnosis
button.
NOTE
•
If the diagnosis fails several times, use the
following instructions.
4
Select the
Audible Diagnosis
.
5
Follow the instructions on the smart phone.
6
Keep the phone in place until the tone
transmission has finished. View the diagnosis on
the phone.
NOTE
•
The Smart Diagnosis™ function depends on
the local call quality.
•
The communication performance will improve
and you can receive better service if you use a
landline phone.
•
If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive the
best Smart Diagnosis™ service.
Smart Diagnosis™ Through the Call
Center
1
Call the LG SIGNATURE Customer Information
Center at 1-800-984-6306.
2
When instructed to do so by the call center
agent, hold the mouthpiece of your phone over
the Smart Diagnosis™ logo on the machine.
Hold the phone no more than one inch from (but
not touching) the machine.
NOTE
Do not touch any other buttons or icons on the
display screen.
3
Press and hold the
Start
button for three
seconds.
4
Keep the phone in place until the tone
transmission has finished. This takes about 6
seconds and the display will count down the
time.
5
Once the countdown is over and the tones have
stopped, resume your conversation with the call
center agent, who will then be able to assist you
in using the information transmitted for analysis.
NOTE
•
For best results, do not move the phone while
the tones are being transmitted.
•
If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.