LG SN11RG Owners Manual - Page 52

Network, Application

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52 Troubleshooting Network Symptoms Cannot connect the speaker to your home network. Wi-Fi connection does not work well. Cause & Solution yy The wireless communication may be interrupted from household devices that are using radio frequencies. Move the speaker away from them. yy Check your router. Try turning it off and back on. yy Check that the Wi-Fi feature is turned on in your smart device. yy Check that the speaker and your smart device are connected to same Wi-Fi. If you restart the router? yy You need to turn the speaker's power off and on again. If you install new router. yy You need to perform a factory set and setup the network connection for speaker. Troubleshooting 4 Application Symptoms The application doesn't work properly. Cause & Solution Does an error occur when accessing the app? yy Make sure that your smart device is compatible with the app. yy Make sure that the application is the latest version. yy Make sure that the connected unit turns on.

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Troubleshooting
52
Troubleshooting
4
Network
Symptoms
Cause & Solution
Cannot connect the
speaker to your home
network.
y
The wireless communication may be interrupted from household devices that
are using radio frequencies. Move the speaker away from them.
y
Check your router. Try turning it off and back on.
y
Check that the Wi-Fi feature is turned on in your smart device.
y
Check that the speaker and your smart device are connected to same Wi-Fi.
Wi-Fi connection does
not work well.
If you restart the router?
y
You need to turn the speaker’s power off and on again.
If you install new router.
y
You need to perform a factory set and setup the network connection for
speaker.
Application
Symptoms
Cause & Solution
The application doesn’t
work properly.
Does an error occur when accessing the app?
y
Make sure that your smart device is compatible with the app.
y
Make sure that the application is the latest version.
y
Make sure that the connected unit turns on.