LG U9CS1C Owners Manual - Page 38

LG ThinQ app.

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EN Symptom Cause Remedy The dust concentration levels are different between the product and the LG ThinQ app. Are you looking at the same type of dust particle? •• Make sure that the levels of the PM1.0/PM2.5/PM10 dust are displayed consistently between the LG ThinQ app and your product. •• A difference in values could be caused by the difference in update time between the LG ThinQ app and the product. The password for the WiFi that you are trying to connect to is incorrect. •• Find the Wi-Fi network connected to your smartphone and remove it, then connect your appliance in LG ThinQ. Mobile data for your smartphone is turned on. •• Turn off the Mobile data of your smartphone and connect the appliance using the Wi-Fi network. The appliance and smartphone cannot be connected via Wi-Fi. The wireless network name (SSID) I set incorrectly. The router frequency is not 2.4 GHz. •• The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.) •• Only a 2.4 Ghz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer. The appliance is too far from the router. •• If the appliance is too far from the router, the signal may be weak and the connection may not be configured correctly. Move the router closer to the appliance. 38

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38
EN
Symptom
Cause
Remedy
The dust
concentration
levels are
different
between the
product and the
LG ThinQ app.
Are you looking at the
same type of dust particle?
•
Make sure that the levels of the
PM1.0/PM2.5/PM10 dust are
displayed consistently between
the LG ThinQ app and your
product.
•
A difference in values could
be caused by the difference in
update time between the LG
ThinQ app and the product.
The appliance
and smartphone
cannot be
connected via
Wi-Fi.
The password for the Wi-
Fi that you are trying to
connect to is incorrect.
•
Find the Wi-Fi network
connected to your smartphone
and remove it, then connect
your appliance in LG ThinQ.
Mobile data for your
smartphone is turned on.
•
Turn off the Mobile data of
your smartphone and connect
the appliance using the Wi-Fi
network.
The wireless network name
(SSID) I set incorrectly.
•
The wireless network name
(SSID) should be a combination
of English letters and numbers.
(Do not use special characters.)
The router frequency is
not 2.4 GHz.
•
Only a 2.4 Ghz router frequency
is supported. Set the wireless
router to 2.4 GHz and connect
the appliance to the wireless
router. To check the router
frequency, check with your
Internet service provider or the
router manufacturer.
The appliance is too far
from the router.
•
If the appliance is too far from
the router, the signal may be
weak and the connection may
not be configured correctly.
Move the router closer to the
appliance.