LG URNTC2306N Owners Manual - Page 65

TROUBLESHOOTING 65 ENGLISH Problem Possible Causes Solutions Refrigerator wobbles or seems unstable. Leveling legs are not adjusted properly. Floor is not level. Refer to the Leveling and Door Alignment section. It may be necessary to add shims under the leveling legs or rollers to complete installation. Door mullion Front leveling legs not does not fold in extended, refrigerator not level, and out properly. doors misaligned. Door remains ajar after Auto Door Open function. Once the door bins are filled, the doors may become misaligned, preventing the door mullion or the Auto Door Open function from working properly. Extend both front leveling legs fully so they are in firm contact with the floor. Follow the instructions in the Door Alignment section to raise the left refrigerator door until the door mullion is once again working properly. Adjust the right refrigerator door so it aligns with the left refrigerator door. Lights do not work. LED interior lighting failure. The refrigerator compartment lamp is LED interior lighting, and service should be performed by a qualified technician. The interior of the refrigerator is covered with dust or soot. The refrigerator is located near a Make sure that the refrigerator is not located fire source, such as a fireplace, near a fire source, such as a fireplace, chimney or chimney or candle. candle. Trouble connecting appliance and smartphone to Wi-Fi network The password for the Wi-Fi network was entered incorrectly. Delete your home Wi-Fi network and begin the registration process again. Mobile data for your smartphone Turn off the Mobile data on your smartphone is turned on. before registering the appliance. The wireless network name (SSID) is set incorrectly. The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.) The router frequency is not 2.4 GHz. Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer. The distance between the appliance and the router is too far. Voice Assistant function turns on automatically. The voice assistant is set to the Wake Zone + Wake Word mode. Every time you pass in front of the refrigerator, the voice assistant wakes and enters the standby mode to recognize voice commands. If the appliance is too far from the router, the signal may be weak and the connection may not be configured correctly. Move the router closer to the appliance or purchase and install a Wi-Fi repeater. Change Voice Assistant from Wake Zone + Wake Word to Wake Word.