LG WM2487HWM Owners Manual - Page 21

TROUBLESHOOTING GUIDE This washing machine is equipped with automatic safety functions which detect and diagnose problems at an early stage and react appropriately. When the machine does not function properly or does not function at all, check the following points before you call the Service Department. Problem Possible Cause Rattling and clanking noise • Foreign objects such as coins or safety pins may be in drum or pump. Solution Stop washer and check drum and drain filter. If noise continues after washer is restarted, call for service. Thumping sound • Heavy wash loads may produce a thumping sound. This is normal. If sound continues, washer is probably out of balance. Stop and redistribute wash load. Vibrating noise • Have all the transit bolts and packing been removed? • Wash load may be unevenly distributed in the drum. • Are all the feet resting firmly on the ground? See Installation Instructions for removing shipping bolts. Stop washer and rearrange wash load. Adjust the leveling feet. Make sure all four feet are in firm contact with the floor, while the washer is in the spin cycle with a load. Water leaks • Fill hose connection is loose at Check and tighten hose connections. tap or washer. • House drain pipes are clogged. Unclog drain pipe. Contact plumber if necessary. Excessive suds • Too much detergent or unsuitable detergent. Reduce detergent amount or use low sudsing detergent. Designed specially to use only HE (High Efficiency) detergent Water does not enter washer or it enters slowly • Water supply is not adequate in area. • Water supply tap is not completely open. • Water inlet hose is bent. • The filter of the inlet hose clogged. Check another tap in the house. Fully open tap. Straighten hose. Check the filter of the inlet hose. 20