LG WM5000HVA Owners Manual - English Spanish - Page 34
Audible Diagnosis, Smart Diagnosis™ Through the Call, Center
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34 USING SMART DIAGNOSIS™ USING Smart Diagnosis™ Should you experience any problems with your washer, it has the capability of transmitting data to a smart phone using the LG Smart Laundry Application or via a telephone to the LG call center. Smart Diagnosis™ cannot be activated unless the washer is turned on by pressing the POWER button. If the washer is unable to turn on, then troubleshooting must be done without using Smart Diagnosis™. Audible Diagnosis Smart Diagnosis™ Through the Call Center 1. Call the LG call center at: (LG U.S.) 1-800-243-0000 (LG Canada) 1-888-542-2623. 2. When instructed to do so by the call center agent, hold the mouthpiece of your phone over the Smart Diagnosis™ logo on the machine. Hold the phone no more than one inch (but not touching) the machine. NOTE yy Do not touch any other buttons or icons on the display screen. 3. Press and hold the button for three seconds. 4. K eep the phone in place until the tone transmission has finished. The display will count down the time. 5. Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able to assist you in using the information transmitted for analysis. NOTE yy Smart Diagnosis is a troubleshooting feature designed to assist, not replace, the traditional method of troubleshooting through service calls. The effectiveness of this feature depends upon various factors, including, but not limited to, the reception of the cellular phone being used for transmission, any external noise that may be present during the transmission, and the acoustics of the room where the machine is located. Accordingly, LG does not guarantee that Smart Diagnosis would accurately troubleshoot any given issue.