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Troubleshooting

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LaCie Dupli Disc DVD121 USB 2.0 User Manual 5. Troubleshooting Troubleshooting page 36 5.1. About The Display Screen If, after powering on the LaCie Dupli Disc DVD121, the Display screen does not light and no images appear, check to ensure that the power cord is firmly seated in both the drive and the power outlet. 5.2. About Error Messages During the main functions, if you press the ESC button during an operation, an error message will appear on the Display screen. This also has the potential to cause the LaCie Dupli Disc DVD121 to hang, and you may need to power the device off and then on. If a read fails, an error message will appear on the Display screen. Try another source disc to see if the problem persists. If the LaCie Dupli Disc DVD121 does not detect any of the drives after powering on, an error message will be shown on the Display screen. 5.3. Errors With The DVD Drives If either of the DVD drives cannot read a disc, check to ensure that the format is compatible with the drive and check to see that the disc has not been damaged. 5.4. Errors With Control Panel Buttons If none of the Control Panel buttons is responding, please contact your LaCie reseller or LaCie Technical Support. 5.5. High Disc Failure Rates If you are experiencing a high failure rate while copying, please try the following steps: • Lower the speed of the DVD±RW drive (refer to page 26, CD Burn Speed and DVD Burn Speed). • Inspect the blank disc's surface to ensure that it is not scratched or damaged.

Section	Page
Health and Safety Precautions	4
General Use Precautions	5
Media Precautions	5
1. Introduction To The LaCie Dupli Disc DVD121	6
1.1. A Few Words About Copyright Laws	7
1.1.1. Data Safety	7
1.1.2. Manual Updates	7
2. Your LaCie Dupli Disc DVD121	8
2.1. Supported DVD Formats	8
2.2. Supported CD Formats	8
2.3. Views Of The Drive	9
2.3.1. Front View	9
2.3.2. Front View - Control Panel	10
2.3.3. Front View - DVD-ROM And DVD±RW Drives	11
2.3.4. Rear View	12
3. Setting Up Your LaCie Dupli Disc DVD121	13
3.1. Powering On Your LaCie Dupli Disc DVD121	13
3.2. Connecting Via USB	13
3.2.1. How to activate USB connectivity on your duplicator:	14
3.3. Turning Off The LaCie Dupli Disc DVD121	14
4. Using Your LaCie Dupli Disc DVD121	15
4.1. “1. Copy”	17
4.2. “2. Test”	18
4.3. “3. Test & Copy”	19
4.4. “4. Verify”	20
4.5. “5. Compare”	20
4.6. “6. Prescan”	21
4.7. “7. Disc Info”	21
4.8. “8. Select Source”	22
4.9. “9. Image”	22
4.10. “10. Edit Track”	22
4.10.2. “10.2 CD to HDD”	24
4.10.3. “10.3 Play Audio Track”	24
4.10.4. “10.4 Close Session”	24
4.11. “11. Setup”	25
4.11.1. “11.1. Language”	26
4.11.2. “11.2. CD Burn Speed”	26
4.11.3. “11.3. DVD Burn Speed”	26
4.11.4. “11.4. Read Speed”	27
4.11.5. “11.5. Auto Start Drive”	27
4.11.6. “11.6. Startup Menu”	27
4.11.7. “11.7. Auto Verify”	28
4.11.8. “11.8. Auto Compare”	28
4.11.9. “11.9. Auto Prescan”	28
4.11.10. “11.10. Eject Disc”	29
4.11.11. “11.11. Burn On The Fly”	29
4.11.12. “11.12. Burn Mode”	29
4.11.13. “11.13. Display Time”	29
4.11.14. “11.14. Button Sound”	30
4.11.15. “11.15. Device Info”	30
4.11.16. “11.16. System Info”	30
4.11.17. “11.17. Quick Erase”	31
4.11.18. “11.18. Full Erase”	31
4.12. “12. USB Mode”	31
4.13. “13. Advanced Setup”	32
4.13.1. “13.1. UnderRun Protect”	33
4.13.2. “13.2. Overburn”	33
4.13.3. “13.3. Read Error Skip”	33
4.13.4. “13.4. Format HDD”	33
4.13.5. “13.5. Verify HDD”	33
4.13.6. “13.6. Burn-in”	33
4.13.7. “13.7. Update Firmware”	34
4.13.8. “13.8. Compare Firmware”	34
4.13.9. “13.9. H/W Diagnostic”	34
4.13.10. “13.10. Local Default”	34
4.13.11. “13.11. CD + G”	34
4.13.12 “13.12. ISRC & MCN”	35
4.13.13. “13.13. CD-TEXT”	35
4.13.14. “13.14. USB Option”	35
5. Troubleshooting	36
5.1. About The Display Screen	36
5.2. About Error Messages	36
5.3. Errors With The DVD Drives	36
5.4. Errors With Control Panel Buttons	36
5.5. High Disc Failure Rates	36
5.6. Emergency Ejection Of Discs	37
5.7. Display Screen Messages	38
6. Contacting Customer Support	39
6.1. Before You Contact Technical Support	39

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LaCie Dupli Disc DVD121 USB 2.0

User Manual

page ³¶

Troubleshooting

5. Troubleshooting

5.1. About The Display Screen

If, after powering on the LaCie Dupli Disc DVD121, the Display screen does not light and no images appear, check to

ensure that the power cord is ﬁrmly seated in both the drive and the power outlet.

5.2. About Error Messages

During the main functions, if you press the

ESC

button during an operation, an error message will appear on the Dis-

play screen. °is also has the potential to cause the LaCie Dupli Disc DVD121 to hang, and you may need to power the

device oﬀ and then on.

If a read fails, an error message will appear on the Display screen. Try another source disc to see if

the problem persists.

If the LaCie Dupli Disc DVD121 does not detect any of the drives after powering on, an error mes-

sage will be shown on the Display screen.

5.3. Errors With The DVD Drives

If either of the DVD drives cannot read a disc, check to ensure that the format is compatible with the drive and check

to see that the disc has not been damaged.

5.4. Errors With Control Panel Buttons

If none of the Control Panel buttons is responding, please contact your LaCie reseller or LaCie Technical Support.

5.5. High Disc Failure Rates

If you are experiencing a high failure rate while copying, please try the following steps:

Lower the speed of the DVD±RW drive (refer to page 26,

CD Burn Speed

and

DVD Burn Speed

Inspect the blank disc’s surface to ensure that it is not scratched or damaged.

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