Lacie 2big Thunderbolt™ Series 4 TB User Manual - Page 37

Troubleshooting Topics, Problem: I do not see my Thunderbolt Series disks. - external drives

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TROUBLESHOOTING TOPICS Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available from www.lacie.com/support/. Select your product, then click the "Troubleshooting" tab. Problem: I do not see my Thunderbolt Series disks. Q: Are there other Thunderbolt technology devices connected to the same port? A: Disconnect any other Thunderbolt devices and see if the Thunderbolt Series volume appears on the desktop. Q: Does the icon/Do the icons for the Thunderbolt Series volume(s) appear on the desktop A: The drive icon(s) for the Thunderbolt Series storage should appear on your desktop. Please confirm that the Finder preference for displaying external disks on the desktop is selected at Finder > Preferences > General. Q: Is the Thunderbolt Series enclosure connected to a Macintosh computer that supports Thunderbolt technology? A: The connection type for Thunderbolt technology on the Mac is the Mini DisplayPort. While earlier Macintosh computers include one or more Mini DisplayPorts, they are only used to connect one or more monitors. Please note that legacy Macs with Mini DisplayPorts do not support Thunderbolt technology peripherals such as the LaCie Thunderbolt Series storage. Q: Did you follow the correct installation steps? A: Review the installation steps (Getting Connected). Please make certain that both ends of the Thunderbolt technology cable are firmly connected to the ports and that the device is receiving power via the included power supply. Q: I connected the Thunderbolt Series enclosure to my new Mac with an older Mini DisplyPort cable that I use for my monitors. Why can't I see the Thunderbolt Series volume(s) on the desktop? A: The Thunderbolt Series storage requires cables specifically constructed for Thunderbolt technology. Go to www.lacie.com for more information on cables that support Thunderbolt technology. Q: I connected a cable that supports Thunderbolt technology to my new Mac but the Thunderbolt Series enclosure does: (a.) not power on and/or (b.) not receive sufficient power. A: The Thunderbolt Series enclosure must receive power via the included power supply. See Getting Connected. Q: Are both ends of the Thunderbolt technology cable securely attached? A: s Only use a cable that supports Thunderbolt technology on a Mac. s Check both ends of the Thunderbolt technology cable to make sure they are fully seated in their respective ports. s Try disconnecting the Thunderbolt technology cable then wait 10 seconds before reconnecting it. s If the drive is still not recognized, restart your computer and try again. Thunderbolt Series User Manual 37

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Thunderbolt Series User Manual
37
TROUBLESHOOTING TOPICS
Note:
Interactive troubleshooting, a highly effective way to resolve problems with your product, is available
from
www.lacie.com/support/
. Select your product, then click the “Troubleshooting” tab.
Problem: I do not see my Thunderbolt Series disks.
Q: Are there other Thunderbolt technology devices connected to the same port?
A: Disconnect any other Thunderbolt devices and see if the Thunderbolt Series volume appears on the desktop.
Q: Does the icon/Do the icons for the Thunderbolt Series volume(s) appear on the desktop
A: The drive icon(s) for the Thunderbolt Series storage should appear on your desktop. Please confirm that the
Finder preference for displaying external disks on the desktop is selected at
Finder > Preferences > General
.
Q: Is the Thunderbolt Series enclosure connected to a Macintosh computer that supports Thunderbolt technology?
A: The connection type for Thunderbolt technology on the Mac is the Mini DisplayPort. While earlier Macintosh
computers include one or more Mini DisplayPorts, they are only used to connect one or more monitors. Please
note that legacy Macs with Mini DisplayPorts do not support Thunderbolt technology peripherals such as the
LaCie Thunderbolt Series storage.
Q: Did you follow the correct installation steps?
A: Review the installation steps (
Getting Connected
). Please make certain that both ends of the Thunderbolt
technology cable are firmly connected to the ports and that the device is receiving power via the included
power supply.
Q: I connected the Thunderbolt Series enclosure to my new Mac with an older Mini DisplyPort cable that I use for my
monitors. Why can't I see the Thunderbolt Series volume(s) on the desktop?
A: The Thunderbolt Series storage requires cables specifically constructed for Thunderbolt technology. Go to
www.lacie.com
for more information on cables that support Thunderbolt technology.
Q: I connected a cable that supports Thunderbolt technology to my new Mac but the Thunderbolt Series enclosure does: (a.)
not power on and/or (b.) not receive sufficient power.
A: The Thunderbolt Series enclosure must receive power via the included power supply. See
Getting Connected
.
Q: Are both ends of the Thunderbolt technology cable securely attached?
A:
Only use a cable that supports Thunderbolt technology on a Mac.
■
Check both ends of the Thunderbolt technology cable to make sure they are fully seated in their respective
■
ports.
Try disconnecting the Thunderbolt technology cable then wait 10 seconds before reconnecting it.
■
If the drive is still not recognized, restart your computer and try again.
■