Lacie Hard Disk MAX User Manual - Page 30

LaCie hard disk MAX Host Connection, Problem, Question to Ask - driver

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LaCie hard disk MAX • DESIGN BY NEIL POULTON User Manual Troubleshooting page 30 6.4. LaCie hard disk MAX Host Connection Problem The LaCie hard disk MAX is not recognized when USB is plugged in. Operating system does not recognize LaCie virtual drives. Question to Ask Verify the System LED status to confirm power. Verify HBA BIOS recognizes empty hard disk MAX. Turn off PCI bus power save mode in the host BIOS. Verify the USB connection and try a different USB cable. Connect to a different USB port. Verify HBA BIOS recognizes empty LaCie hard disk MAX. Before reconfiguring the mode of operation, use the operating system's Disk Manager to delete partitions on the volume. Ensure the HBA driver is current. Troubleshoot driver: ✦✦ Verify driver active status. For Windows, the Device Manager should show the SCSI icon next to the HBA. For Mac OS X, the Disk Utility should show a SCSI Connection ID for the virtual disks on the physical hard disk drives. Error messages during the driver installation would have indicated issues. ✦✦ Resolve resource conflicts (IRQ, DMA, or I/O). Verify port multiplier (PM) support in the HBA.

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LaCie hard disk MAX
•
DESIGN BY NEIL POULTON
Troubleshooting
User Manual
page 30
6.4. LaCie hard disk MAX Host Connection
Problem
Question to Ask
The LaCie hard disk MAX is not recognized
when USB is plugged in.
Verify the System LED status to confirm power.
Verify HBA BIOS recognizes empty hard disk MAX.
Turn off PCI bus power save mode in the host BIOS.
Verify the USB connection and try a different USB cable.
Connect to a different USB port.
Operating system does not recognize LaCie
virtual drives.
Verify HBA BIOS recognizes empty LaCie hard disk MAX.
Before reconfiguring the mode of operation, use the operating system’s Disk
Manager to delete partitions on the volume.
Ensure the HBA driver is current.
Troubleshoot driver:
✦
Verify driver active status. For Windows, the Device Manager should show the
SCSI icon next to the HBA. For Mac OS X, the Disk Utility should show a SCSI
Connection ID for the virtual disks on the physical hard disk drives. Error mes-
sages during the driver installation would have indicated issues.
✦
Resolve resource conflicts (IRQ, DMA, or I/O).
Verify port multiplier (PM) support in the HBA.