Lacie Rugged USB3 Thunderbolt™ Series User Manual - Page 20

Troubleshooting Topics, All Users

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TROUBLESHOOTING TOPICS Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available from www.lacie.com/support/. Select your product, then click the "Troubleshooting" tab. All Users Problem: My file transfers are too slow. Q: USB 3.0 connection: Is the drive connected via a USB 3.0 to a USB 2.0 port on your computer or hub? A: If your drive is connected to a USB 2.0 port or hub, this is normal. A SuperSpeed USB 3.0 device can only operate at USB 3.0 performance levels when it is connected directly to a USB 3.0 port or hub. Otherwise, the USB 3.0 device will operate at the slower USB transfer rates. Consider buying a USB 3.0 PCI Express Card (for desktop computers) or an ExpressCard 34 (for laptops) to allow your computer to achieve full USB 3.0 transfer speeds. Visit www.lacie.com/accessories/ for information. Q: USB 3.0 connection: Have you installed USB 3.0 drivers on your computer? A: Check to see that the SuperSpeed USB 3.0 drivers for both your host bus adapter and device have been installed correctly. If in doubt, uninstall the drivers and re-install them. Q: USB 3.0 connection: Does your computer or operating system support SuperSpeed USB 3.0? A: Please refer to the product packaging or consult the product support web page at www.lacie.com/support/ to check the minimum system requirements. Q: Is your computer's internal hard drive limiting transfer speeds? A: If your computer has a low-performance internal hard drive (typically a notebook or netbook computer), it will limit the transfer speed since the internal drive's transfer speed will be significantly less than that of the LaCie hard drive. Problem: I'm receiving file transfer error messages and/or Time Machine does not work. Q: Did you get an "Error -50" message while copying to the storage? A: When copying files or folders from a computer to a FAT 32 volume, certain characters cannot be copied. These characters include, but are not limited to: ? < > / \ : Since it does not offer optimal performance, LaCie does not recommend using the FAT 32 file system with your product. See Optional Formatting and Partitioning for help in choosing a file system. Additionally, Time Machine is only compatible with disks formatted in HFS+ or HFS+ (Journaled). Reformat the drive for Time Machine compatibility. Rugged USB 3.0 Thunderbolt Series User Manual 20

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Rugged USB 3.0 Thunderbolt Series User Manual
20
TROUBLESHOOTING TOPICS
Note:
Interactive troubleshooting, a highly effective way to resolve problems with your product, is available
from
www.lacie.com/support/
. Select your product, then click the “Troubleshooting” tab.
All Users
Problem: My file transfers are too slow.
Q: USB 3.0 connection: Is the drive connected via a USB 3.0 to a USB 2.0 port on your computer or hub?
A: If your drive is connected to a USB 2.0 port or hub, this is normal. A SuperSpeed USB 3.0 device can only
operate at USB 3.0 performance levels when it is connected directly to a USB 3.0 port or hub. Otherwise, the
USB 3.0 device will operate at the slower USB transfer rates. Consider buying a USB 3.0 PCI Express Card (for
desktop computers) or an ExpressCard 34 (for laptops) to allow your computer to achieve full USB 3.0 transfer
speeds. Visit
www.lacie.com/accessories/
for information.
Q: USB 3.0 connection: Have you installed USB 3.0 drivers on your computer?
A: Check to see that the SuperSpeed USB 3.0 drivers for both your host bus adapter and device have been
installed correctly. If in doubt, uninstall the drivers and re-install them.
Q: USB 3.0 connection: Does your computer or operating system support SuperSpeed USB 3.0?
A: Please refer to the product packaging or consult the product support web page at
www.lacie.com/support/
to
check the minimum system requirements.
Q: Is your computer's internal hard drive limiting transfer speeds?
A: If your computer has a low-performance internal hard drive (typically a notebook or netbook computer), it will
limit the transfer speed since the internal drive's transfer speed will be significantly less than that of the LaCie
hard drive.
Problem: I'm receiving file transfer error messages and/or Time Machine does not work.
Q: Did you get an "Error -50" message while copying to the storage?
A: When copying files or folders from a computer to a FAT 32 volume, certain characters cannot be copied.
These characters include, but are not limited to:
? < > / \ :
Since it does not offer optimal performance, LaCie does not recommend using the FAT 32 file system with your
product. See
Optional Formatting and Partitioning
for help in choosing a file system. Additionally, Time Machine
is only compatible with disks formatted in HFS+ or HFS+ (Journaled). Reformat the drive for Time Machine
compatibility.