Lantronix N-GXE-POE-xx-01 Series TN-EPC Utility User Guide Rev B - Page 15

Lantronix TN EPC Utility User Guide Message: Invalid Priority ID! displays in red text if you entered a Priority ID other than 0-7. Re-enter a valid entry. Message: Invalid VLAN! displays in red text if you entered a VLAN ID other than 0-4095. Re-enter a valid entry. Message: Valid Device not selected! displays in red text if you did not select a device at the Select Device ... dropdown. Select a discovered device from the dropdown. If no device was discovered, refer to the Troubleshooting section of this manual. Message: TN-EPC Utility (Not Responding)! Displays if the attempted process halts. Verify the related procedure, re-try the previous step, and continue operation. Message: Device not found, please verify winpcap is installed and restart! displays in red text if WinPcap is not yet installed. Message: Failed to store RJ45 settings... displays if the RJ-45 setting were incorrect, or if the host lost connection to the NIC. Try rebooting the PC once or twice. Problem: Using the EPC Utility when host VLANs are enabled on the NIC via the Intel Device Manager. Trying to start the utility in this scenario results in a "Device not Found" error message (below left). Winpcap was already installed and forcing a re-install resulted in the message "Unable to contact device" (below right). Messages: Device not Found. please verify winpcap is installed and restart. Unable to contact device, verify link is up. Meaning: In Windows 10, there is a known issue with the Intel Device Manager. VLANs created by the Device Manager do not pass traffic. Nothing in the EPC Utility can fix this issue. The EPC Utility manages the switch chip on the PoE NIC through the Intel i210 chip. Recovery: 1. Run the EPC Utility before enabling any host VLANs on the NIC. In this scenario, everything works as expected. 2. Check for updated firmware; a fix should be available in a future release. 3. For Windows 7 check the Intel website. Check the Intel Support Home Drivers & Software at http://www.intel.com/content/www/us/en/support/network-and-i-o/ethernet-products/000005686.html Learn about Intel® PROSet Software and How to Access It at https://downloadcenter.intel.com/. 33657 Rev. B https://www.lantronix.com/ 15