Lantronix SESPM Series SESPM Series Operation Guide Rev F - Page 218

Troubleshooting, See the Install Guide for PoE Modes, Compliance, Standards and Troubleshooting

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Lantronix SESPM1040-541-LT-xx Operation Guide Troubleshooting Use the NFC app to configure before or during installation. Use the BLE app to troubleshoot after installation. See the Install Guide for PoE Modes, Compliance, Standards and Troubleshooting, and other related topics. 1. Check the Release Notes for any known issues. 2. Make sure your switch model supports the feature or function attempted; see the Install Guide. 3. Verify the install process; see the Install Guide. 4. Run System Diagnostics (ping, cable diagnostics, etc.). See the related section of this manual. 5. Reset the switch. See the related section of this manual. 6. Restore the switch to its factory default settings. See the related section of this manual. 7. Verify your port configuration. See "Port Configuration" on page 5. 8. Verify the "Console Port Setup" on page 5. 9. Verify the "Initial Switch Configuration" page 17. 10. Verify the Web UI Menu System operation starting on page 134. Try refreshing the web browser (clear browsing data). 11. Verify the CLI command syntax, parameters, and mode; see the CLI Configuration section starting on page 17. 12. In your terminal emulator (e.g., PuTTY, TeraTerm, HyperTerm), disconnect and re-connect. See the related terminal emulator documentation. Upgrade your terminal emulator package if possible. 13. Verify the Web UI operation; see the specific Web UI module in the "Web UI Menu System" section starting on page 133. 14. Re-try the attempted operation from another UI (e.g., try CLI command if Web UI function did not work and vice versa). 15. Monitor and document LED conditions; see "LED Troubleshooting" on page 219. 16. Verify the switch firmwares are the latest versions and upgrade if available. 17. If a suspected PoE issue, see "PoE Troubleshooting" on page 125. 18. Make sure related hardware (IP Camera, WAPs, SFP, Lighting, etc.) is connected and operating correctly. See the related device manuals and helps. 19. Make sure related applications (BLE, NFC, etc.) are configured and running properly. 20. See "NFC Troubleshooting" on page 222 if an NFC issue. 21. See "Bluetooth Troubleshooting" on page 222 if a Bluetooth issue. 22. Contact Tech Support. 33773 Rev. F https://www.lantronix.com/ Page 218 of 228

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Lantronix
SESPM1040-541-LT-xx Operation Guide
33773 Rev. F
Page
218
of
228
Troubleshooting
Use the NFC app to configure before or during installation. Use the BLE app to troubleshoot after installation.
See the Install Guide for PoE Modes, Compliance, Standards and Troubleshooting, and other related topics.
1.
Check the Release Notes for any known issues.
2.
Make sure your switch model supports the feature or function attempted; see the Install Guide.
3.
Verify the install process; see the Install Guide.
4.
Run System Diagnostics (ping, cable diagnostics, etc.). See the related section of this manual.
5.
Reset the switch. See the related section of this manual.
6.
Restore the switch to its factory default settings. See the related section of this manual.
7.
Verify your port configuration. See “
Port Configuration
” on page
5
.
8.
Verify the “
Console Port Setup
” on page
5
.
9.
Verify the
“Initial Switch Configuration”
page
17
.
10.
Verify the Web UI Menu System operation starting on page
134
. Try refreshing the web browser (clear
browsing data).
11.
Verify the CLI command syntax, parameters, and mode; see
the
CLI Configuration
section
starting on page
17
.
12.
In your terminal emulator (e.g., PuTTY, TeraTerm, HyperTerm), disconnect and re-connect. See the related
terminal emulator documentation. Upgrade your terminal emulator package if possible.
13.
Verify the Web UI operation; see the specific Web UI module in the “
Web UI Menu System
” section starting
on page
133
.
14.
Re-try the attempted operation from another UI (e.g., try CLI command if Web UI function did not work and
vice versa).
15.
Monitor and document LED conditions; see
“LED Troubleshooting“
on page
219
.
16.
Verify the switch firmwares are the latest versions and upgrade if available.
17.
If a suspected PoE issue, see “
PoE Troubleshooting
” on page
125
.
18.
Make sure related hardware (IP Camera, WAPs, SFP, Lighting, etc.) is connected and operating correctly.
See the related device manuals and helps.
19.
Make sure related applications (BLE, NFC, etc.) are configured and running properly.
20.
See
“
NFC Troubleshooting
”
on page
222
if an NFC issue.
21.
See
“Bluetooth Troubleshooting”
on page
222
if a Bluetooth issue.
22.
Contact Tech Support.