Lantronix SESPM Series SESPM Series Install Guide Rev F - Page 60

Record Device and System Information, System Information

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Lantronix SESPM1040-541-LT-xx Install Guide Record Device and System Information After performing the troubleshooting steps, and before calling or emailing Technical Support, please record as much information as possible in order to help the Tech Support Specialist. 1. In the Web UI, select the System Information webpage. From the CLI, use the show commands to gather the information below or as requested by the Tech Support Specialist. 2. Record Model Number PCB Hardware Revision Serial Number Software Revision BLE Firmware Version NFC State 3. Record Port Configuration, PoE Configuration, and PoE Status 4. SESPM1040-541-LT options installed 5. Provide additional information to your Tech Support Specialist. See the "Troubleshooting" section above. Your Lantronix service contract number Describe the failure Describe any action(s) already taken to resolve the problem (e.g., changing mode, rebooting, etc The model and serial numbers of other Lantronix devices in the network Describe your network environment (layout, cable type, etc Network load and frame size at the time of trouble (if known PD equipment used _____ The device history (i.e., have you returned the device before, is this a recurring problem, etc Any previous Return Material Authorization (RMA) numbers 33772 Rev. F https://www.lantronix.com/ Page 60 of 64

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Lantronix
SESPM1040-541-LT-xx Install Guide
33772 Rev. F
Page
60
of
64
Record Device and System Information
After performing the troubleshooting steps, and before calling or emailing Technical Support, please record as
much information as possible in order to help the Tech Support Specialist.
1.
In the Web UI, select the
System Information
webpage. From the CLI, use the
show
commands to gather the
information below or as requested by the Tech Support Specialist.
2.
Record Model Number: ______________________________ PCB Hardware Revision: _________________________________
Serial Number: ___________________________________________ Software Revision: ________________________________________
BLE Firmware Version: ___________________________________ NFC State: ________________________________________________
3.
Record Port Configuration, PoE Configuration, and PoE Status: ___________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
4.
SESPM1040-541-LT options installed: _____________________________________________________________________________
5.
Provide additional information to your Tech Support Specialist. See the “Troubleshooting” section above.
Your Lantronix service contract number: _________________________________________________________________
Describe the failure: _________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
Describe any action(s) already taken to resolve the problem (e.g., changing mode, rebooting, etc.): ________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
The model and serial numbers of other Lantronix devices in the network: _____________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
Describe your network environment (layout, cable type, etc.): ________________________________________________________
_________________________________________________________________________________________________________________________
_________________________________________________________________________________________________________________________
Network load and frame size at the time of trouble (if known): ______________________________________________________
PD equipment used: ___________________________________________________________________________________________________
_________________________________________________________________________________________________________________________
The device history (i.e., have you returned the device before, is this a recurring problem, etc.): ______________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
Any previous Return Material Authorization (RMA) numbers: _______________________________________________________