Lenovo 2746AD4 Service Guide

Lenovo 2746AD4 - ThinkPad SL500 2746 Manual

Lenovo 2746AD4 manual content summary:

  • Lenovo 2746AD4 | Service Guide - Page 1
    ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
  • Lenovo 2746AD4 | Service Guide - Page 2
  • Lenovo 2746AD4 | Service Guide - Page 3
    ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    refer to them, go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User's guides and manuals. First Edition (June 2008) © Copyright Lenovo 2008. All rights reserved. LENOVO products, data, computer software, and services have been developed exclusively at private expense
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    Doctor from the service partition 9 Troubleshooting 10 Error messages 10 Errors without messages 16 Memory problems 18 Password problems 18 Keyboard problems 19 Pointing device problems 19 Sleep (standby) or hibernation problems 20 Computer screen problems 22 Battery problems 25 AC adapter
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    Notice for users in the U.S.A 65 ENERGY STAR model information . . . . 66 Notice for Regulatory information . . . . 68 Trademarks 69 Index 71 iv ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    computer. Failure to do so might lead to discomfort or injury, or cause your computer to fail. Protect yourself from the heat that your computer generates. When your computer of the computer for any outlet and your computer, computer from getting wet. To avoid spills and the danger of
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    on your computer, display, or external devices. Carry your computer carefully. v Use a quality carrying case that provides adequate cushioning and protection. v Do not pack your computer in a tightly packed suitcase or bag. vi ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    your ThinkPad computer, basic troubleshooting information, some recovery procedures, help and service information, and warranty information for your computer. The troubleshooting information in this Guide applies only to problems that might prevent you from accessing the comprehensive online manual
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    productive. You can also use the Lenovo Care button to interrupt the startup sequence of your computer and start the Rescue and Recovery™ workspace, which runs independently of the Windows® operating system and is hidden from it. 2 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    of your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. For the most important instructions for using
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    follow the instructions shipped with your hardware, and apply pressure only where needed on the device. v Turn off your computer if you are replacing the HDD. v When replacing the primary HDD, reattach the cover of the drive slot. 4 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    an authorized ThinkPad repair technician should disassemble and repair your computer. v Do not modify or tape the latches to keep the display open or closed. Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider
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    drier. Note: Avoid spraying cleaner directly on the display or the keyboard. Cleaning your computer display 1. Gently wipe the display with a dry, soft lint-free cloth. If computer. 6. Be sure to dry the display before closing it. 6 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    my ThinkPad computer? See http://www.lenovo.com/think/support. I need to upgrade a device or I need to replace one of the following: the HDD, the PCI Express Mini Card, the memory, the keyboard, or the palm rest. See the Appendix B, "Customer Replaceable Units (CRUs)," on page 55 of this Guide for
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    the default settings. You can also select an option in the Restart submenu to load manufacture default or user defaults settings or discard the changes. 8 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    . For more information about PC-Doctor for Windows, see the Help for the program. Attention: v If you need help or further information about the problem, choose any of the following: - Lenovo Troubleshooting Center - Update System Drivers - System Information v Running any tests may take up to
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    Unique-EKS broken or non-specified GMCH. Please try to replace GMCH. re-encryption failed! 7004: (HDCP) Failed Chip-Unique-EKS in EEPROM is not correct. Please replace to check the key set another HDCP EEPROM. Chip-Unique-EKS! 10 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    replace GMCH. Chip-Unique-EKS failed! 8100: Gate20 Error The BIOS is unable to properly control the motherboard's Gate A20 function, which controls access of memory over 1 MB. This may indicate a problem device or Insert Boot Media in selected Boot device Chapter 3. Solving computer problems 11
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    problem with system hardware. 8503: Checking NVRAM..Update Failed BIOS could not write to the NVRAM block. This message appears when the FLASH part is write-protected or if there is no FLASH part (System uses a PROM or EPROM). 12 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    More than one system device is trying to use the same non-shareable resources (Memory or I/O). 8507: NVRAM Ignored The NVRAM data used to store Plug'n'Play (PnP to be replaced. It could also appear when the user intentionally discharges the CMOS battery. Chapter 3. Solving computer problems 13
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    PS2 Mouse support is enabled in the BIOS setup but the device found is not detected 8704: Keyboard/Interface Error Keyboard Controller failure. This may indicate a problem with system is enumerated and disabled by the BIOS. 14 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    persists, contact the administrator. Two short beeps with error codes Refer to POST error or POST message. Two short beeps and Confirm that the memory cards have been installed correctly. If a blank screen the problem persists, contact the administrator. Chapter 3. Solving computer problems 15
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    . Confirm that the memory cards have been installed correctly. If the problem persists, contact the to the computer and the power cord is plugged into a working electrical outlet. v The computer is turned on computer serviced. 16 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    about restoring the system to the factory state, see Chapter 4, "Recovery options," on page 29. 3. If the problem persists, have the computer serviced. Problem: The screen goes blank while the computer is on. Solution: Your screen saver or power management may be enabled. Do either of the following
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    reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service. 18 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    connected to the computer. Pointing device problems Problem: The scrolling or magnifying glass function does not work. Solution: Check the mouse driver in the Device Manager window, and make sure that the ThinkPad UltraNav® Pointing Device driver is installed. Chapter 3. Solving computer problems 19
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    the image on the computer screen. Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds. 3. If the problem persists, do the Solution in the following Problem. 20 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    and other internal components. a. Allow the computer to cool. b. Press Fn to return from sleep (standby) mode. 3. If the computer still enters sleep (standby) mode unexpectedly, the internal fan or other parts may have failed. Have the computer serviced. Chapter 3. Solving computer problems 21
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    If they are installed and configured correctly, have the computer serviced. Problem: Missing, discolored, or bright dots appear on the screen every (standby) mode. 2. If the problem persists, do the Solution in the following Problem. 22 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    screen resolution and color quality are correctly set. 3. Click Advanced Settings. 4. Click the Adapter tab. 5. Make sure that the correct device driver name is shown in the adapter information window. Note: The device driver name depends on the video chip that has been installed on your computer
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    the device is working properly. If not, click the Troubleshoot button. Problem: A message, "Unable to create overlay window," appears when I try to start DVD playback. -orI get poor or no playback while running video playback, DVD playback, or game applications. Solution: Do either of the following
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    the battery. AC adapter problems Problem: The AC adapter is connected to the computer and the working electrical outlet, but the power adapter see the Setup Instructions manual included in the shipping contents of your computer. 2. If the above step is correct, turn off the computer, then disconnect
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    ® Windows operating system will not start. Solution: Use the Rescue and Recovery workspace or recovery discs to help solve or identify your problem. For details about Rescue and Recovery, see Chapter 4, "Recovery options," on page 29. 26 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting
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    Problem: When you start up your computer, the operating system does not start up from the device that should start it up. Solution: You may need to confirm the startup sequence of your computer as follows: 1. Turn off the computer, and then turn it on again. 2. When the ThinkPad logo comes up,
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    28 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    support site. v Troubleshoot and diagnose problems using diagnostics. For more information about using Rescue and Recovery features, see "Problem solving" in Access Help. Restoring the factory contents The complete backup of all the files and programs that Lenovo preinstalled on your computer may
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    the recovery discs. 2. Insert the Rescue and Recovery disc into the DVD drive. 3. Restart the computer. After a short wait, the Rescue and Recovery workspace opens. 4. Click Full Restore and follow the instructions on the screen. 30 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    Recovering data If you performed a backup operation using the Rescue and Recovery program, you and Recovery workspace on your HDD model runs independently of the Windows operating system. Therefore, you can start it by pressing the Lenovo Care button, F11, or Enter key when prompted during startup.
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    32 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    : Read Safety and Warranty Guide before replacing the battery. To replace the battery, do the following: 1. Turn off the computer, or enter hibernation mode. Then disconnect the AC adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Unlock the
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    designed for frequent changes, or drive swapping. v The Rescue and Recovery workspace and the Product Recovery program are not included on an optional drive. 34 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    is operating, in standby mode, or in hibernation mode. To replace the HDD, do the following: 1. Turn off the computer; then disconnect the AC adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. 4. Remove the screw that secures
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    5. Remove the HDD by pulling out the tab. 6. Insert the HDD into the slot; then press it firmly into place. 7. Put the slot cover back in place 1 , and reinstall it 2 . Reinstall the screw. 1 2 36 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    AC adapter and the cables to the computer. Replacing memory Important: Read Safety and Warranty Guide before replacing memory. Increasing memory capacity is an effective way to make programs run faster. You can increase the amount of memory in your computer by installing a double data rate two (DDR2
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    5. Loosen the screws 1 , and then remove the memory slot cover 2 . ThinkPad SL 300: 1 2 ThinkPad SL 400: 1 2 38 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    ThinkPad SL 500: 1 2 Chapter 5. Upgrading and replacing devices 39
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    . Be sure to save it for future use. ThinkPad SL 300: 1 1 2 ThinkPad SL 400 and SL500: 1 1 2 7. Find the notch on the contact edge of the SO-DIMM. Attention: To avoid damaging the SO-DIMM, do not touch its contact edge. 40 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    the socket at an angle of about 20 degrees 1 ; then press it firmly 2 . ThinkPad SL 300: 1 2 ThinkPad SL 400 and SL500: 1 2 2 1 20 9. Pivot the SO-DIMM downward until it snaps into place. 10. Make sure that the card is firmly fixed in the slot and does not move easily. Chapter 5. Upgrading and
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    11. Align the memory slot cover as shown in the drawing 1 , and put it back into place 2 . Tighten the screws 3 . ThinkPad SL 300: 3 1 1 2 ThinkPad SL 400: 3 1 1 2 1 1 1 42 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    SO-DIMM is installed correctly, do as follows: 1. Turn on the computer. 2. When the ThinkPad logo comes up, immediately press F1 to enter the BIOS Setup Utility. 3. The "Installed memory" item shows the total amount of memory installed in your computer. Chapter 5. Upgrading and replacing devices 43
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    44 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges
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    Safety and Warranty Guide included with your Lenovo hardware product. If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system
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    apply at the time of service. To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://www.lenovo.com/think/support, click Warranty, and follow the instructions on the screen. Worldwide telephone
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    7010-5150 (Warranty service and support) (Danish) Dominican Republic 1-866-434-2080 (Spanish) Ecuador 1-800-426911 (Spanish) Egypt +202-35362525 El Salvador 800-6264 (Spanish) Estonia +372 66 00 800 +372 6776793 48 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    (English) 62-21-251-2955 (Bahasa Indonesian) 01-881-1444 (Warranty service and support) (English) Givat Shmuel Service Center: +972-3-531-3900 (Hebrew, English) +39-800-820094 (Warranty service and support) (Italian) ThinkPad Products Toll Free: 0120-20-5550 International: +81-46-266-4716 Korea
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    (English) 077-117-1040 (Warranty service and support) (Swedish) 0800-55-54-54 (Warranty service and support) (German, French, Italian) 886-2-8723-9799 or 0800-000-700 (Mandarin) 1-800-299-229 (Thai) 00800-4463-2041 (Turkish) 50 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    Country or Region United Kingdom United States Uruguay Venezuela Vietnam Telephone Number 08705-500-900 (Standard warranty support) (English) 1-800-426-7378 (English) 000-411-005-6649 (Spanish) 0-800-100-2011 (Spanish) For northern area and Hanoi: 84-4-843-6675 For southern area
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    52 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    of Warranty Service 3 1 4 1 Types of warranty service 1. Customer Replaceable Unit (″CRU″) Service Under CRU Service, your Service Provider will ship CRUs to you for installation by you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any
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    responsibility for damage to the failed product during shipment. You may be charged for the replacement product if Lenovo does not receive the failed product within thirty (30) days of your receipt of the replacement product. 54 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    type," and a "drop down and select." Additionally, the Service and Troubleshooting Guide (this guide) and Setup Instructions provide instructions for several critical CRUs. If you are unable to access these instructions or if you have difficulty replacing a CRU, you can use either of the following
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    PCI Express Mini Card for wireless WAN Intel Turbo Memory card Self-service CRUs X X X X X X X X X X X Optional-service CRUs X X X X Online Hardware Maintenance Manual X X X X X X X X Online Video X X X X X X X X 56 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    Computer (in Windows XP, My Computer); then from the pull down menu select Properties. Memory v Double data rate (DDR) 2 synchronous dynamic random access memory Storage device v 2.5-inch (64 mm) hard disk drive Display The color display uses TFT technology: v Size: 13.3 inch (338 mm) Resolution
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    connector v RJ45 Ethernet connector Card slot v Express Card v 7-in-1 Media Card Reader Optical drive v Combo, ThinkPad SL500 v Width: 358 mm (14.1 inch) v Depth: 260 mm (10.2 inch) v Height: 37 to 39 mm (1.46 inch to 1.54 inch) 58 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    pack - Nominal voltage: 10.8 V DC - Capacity: 4.8 AH Note: On your computer the modem connector adjoins the battery slot. If a ThinkPad 9-Cell Li-Ion Battery is installed, to use the modem connector you need to replace the battery with a ThinkPad 4-Cell Li-Ion Battery or ThinkPad 6-Cell Li-Ion
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    60 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    and verify the operation of any other product, program, or service. Lenovo may have patents or pending patent applications covering subject matter described document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to
  • Lenovo 2746AD4 | Service Guide - Page 70
    obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not installed and used in accordance with the instructions, may cause harmful interference to radio communications ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
  • Lenovo 2746AD4 | Service Guide - Page 71
    equipment into an outlet on a circuit different from that to which the receiver is connected. v Consult an authorized dealer or service representative for help. modification of the product, including the installation of non-Lenovo option cards. This product has been tested and found to comply
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    , in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. 64 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    the environment and human health due to the presence of hazardous substances. For additional WEEE information go to: http://www.lenovo.com/lenovo/environment. Notice for users in the U.S.A. California Perchlorate Information: Products containing CR (manganese dioxide) lithium coin cell batteries may
  • Lenovo 2746AD4 | Service Guide - Page 74
    use of energy an integral part of your day-to-day operations. To help in this endeavor, Lenovo has preset the following power-management features to take effect when your computer has been inactive for a specified length of time: 66 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    Windows Help and Support information system. The Wake on LAN® function is set to Enable when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer the computer check box. 7. Click OK For Windows XP: 1. Click Start → Control panel. 2. Click Performance
  • Lenovo 2746AD4 | Service Guide - Page 76
    OK. Notice for Regulatory information The latest Regulatory Notice has been uploaded on the Web site. To refer to it, go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User's guides and manuals. 68 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
  • Lenovo 2746AD4 | Service Guide - Page 77
    United States and other countries. Microsoft, Windows and Windows Vista are trademarks or registered trademarks of Microsoft Corporation in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others. © Copyright Lenovo 2008 69
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    70 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    questions 7 H hard disk drive troubleshooting 26 upgrading 34 help and service 45 hibernation mode troubleshooting 20 I important instructions v important tips 3 K keyboard cleaning 6 troubleshooting 19 L Lenovo Care 2 Lenovo Care button 1, 2 M memory replacing 37 troubleshooting 18 modem connection
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    troubleshooting (continued) sleep or hibernation 20 startup problems 26 storage device 26 U upgrading devices 33 W warranty information 53 Web help 45 worldwide support telephone list 47 72 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide
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    Part Number: 43Y6727 Printed in China (1P) P/N: 43Y6727
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ThinkPad
®
SL300, SL400, and SL500
Service and Troubleshooting Guide