Lenovo 2746AD4 Service Guide - Page 5

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Contents Read this first v Chapter 1. Finding information . . . . . 1 This guide and other publications . . . . . 1 Finding information with the Lenovo Care button 2 Chapter 2. Taking care of your ThinkPad computer 3 Important tips 3 Be careful about where and how you work 3 Be gentle with your computer . . . . . 4 Register your computer 4 Carry your computer properly . . . . . 4 Connect the internal modem correctly . . . 4 Handle storage media and drives properly 4 Be sure not to modify your computer . . . 5 Take care in setting passwords . . . . . 5 Care for the fingerprint reader . . . . . 5 Cleaning the cover of your computer . . . 5 Cleaning your computer keyboard . . . . 6 Cleaning your computer display . . . . 6 Chapter 3. Solving computer problems . . 7 Frequently asked questions 7 Entering the BIOS Setup Utility 8 Diagnosing problems 9 Diagnosing problems using PC-Doctor from the service partition 9 Troubleshooting 10 Error messages 10 Errors without messages 16 Memory problems 18 Password problems 18 Keyboard problems 19 Pointing device problems 19 Sleep (standby) or hibernation problems 20 Computer screen problems 22 Battery problems 25 AC adapter problems 25 Hard disk drive (HDD) problems . . . . 26 Fingerprint reader problems . . . . . 26 Startup problems 26 Chapter 4. Recovery options 29 Introducing Rescue and Recovery . . . . . 29 Restoring the factory contents 29 Recovering data 31 Chapter 5. Upgrading and replacing devices 33 Replacing the battery 33 Upgrading the hard disk drive 34 Replacing memory 37 Chapter 6. Getting help and service . . . 45 Getting help and service 45 Getting help on the Web 45 Calling the Customer Support Center . . . 45 Getting help around the world 47 Worldwide telephone list 47 Appendix A. Warranty information . . . . 53 Types of warranty service 53 Appendix B. Customer Replaceable Units (CRUs 55 Appendix C. Features and Specifications 57 Features 57 Specifications 58 Appendix D. Notices 61 Notices 61 Export classification notice 62 Electronic emissions notices 62 Federal Communications Commission (FCC) Statement 62 Industry Canada Class B emission compliance statement 63 Avis de conformité à la réglementation d'Industrie Canada 63 European Union EMC Directive conformance statement 63 EU-EMC Directive (2004/108/EC) EN 55022 class B Statement of Compliance . . 64 Japanese VCCI Class B statement . . . . 65 EU WEEE Statements 65 © Copyright Lenovo 2008 iii

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Contents
Read this first
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v
Chapter 1. Finding information
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1
This guide and other publications
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1
Finding information with the Lenovo Care
button
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2
Chapter 2. Taking care of your ThinkPad
computer
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3
Important tips
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3
Be careful about where and how you work
3
Be gentle with your computer
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4
Register your computer
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4
Carry your computer properly
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4
Connect the internal modem correctly .
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.4
Handle storage media and drives properly
4
Be sure not to modify your computer .
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.5
Take care in setting passwords
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5
Care for the fingerprint reader
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5
Cleaning the cover of your computer .
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Cleaning your computer keyboard
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6
Cleaning your computer display
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6
Chapter 3. Solving computer problems
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.7
Frequently asked questions
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7
Entering the BIOS Setup Utility
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8
Diagnosing problems
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9
Diagnosing problems using PC-Doctor from
the service partition
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9
Troubleshooting
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Error messages
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Errors without messages
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16
Memory problems
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18
Password problems
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18
Keyboard problems
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19
Pointing device problems
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19
Sleep (standby) or hibernation problems
20
Computer screen problems
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22
Battery problems
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25
AC adapter problems
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25
Hard disk drive (HDD) problems
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26
Fingerprint reader problems
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26
Startup problems
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26
Chapter 4. Recovery options
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29
Introducing Rescue and Recovery
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29
Restoring the factory contents
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29
Recovering data
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31
Chapter 5. Upgrading and replacing
devices
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33
Replacing the battery
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33
Upgrading the hard disk drive
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34
Replacing memory
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37
Chapter 6. Getting help and service
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Getting help and service
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45
Getting help on the Web
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45
Calling the Customer Support Center
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Getting help around the world
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47
Worldwide telephone list
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47
Appendix A. Warranty information
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53
Types of warranty service
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53
Appendix B. Customer Replaceable Units
(CRUs)
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55
Appendix C. Features and Specifications
57
Features
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Specifications
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Appendix D. Notices
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Notices
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61
Export classification notice
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62
Electronic emissions notices
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62
Federal Communications Commission
(FCC) Statement
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62
Industry Canada Class B emission
compliance statement
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63
Avis de conformité à la réglementation
d’Industrie Canada
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63
European Union EMC Directive
conformance statement
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63
EU-EMC Directive (2004/108/EC) EN
55022 class B Statement of Compliance .
. 64
Japanese VCCI Class B statement
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65
EU WEEE Statements
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65
© Copyright Lenovo 2008
iii