Lenovo 64635BU Troubleshooting Guide - Page 5

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Contents Read this first v Chapter 1. Finding information . . . . . 1 This guide and other publications . . . . . 1 Finding information with the ThinkVantage button 2 Chapter 2. Taking care of your ThinkPad computer 3 Important tips 3 Be careful about where and how you work 3 Be gentle with your computer . . . . . 4 Carry your computer properly . . . . . 4 Handle storage media and drives properly 5 Take care in setting passwords . . . . . 5 Other important tips 5 Cleaning the cover of your computer . . . 6 Cleaning your computer keyboard . . . . 6 Cleaning your computer display . . . . 7 Care for the fingerprint reader . . . . . 7 Chapter 3. Solving computer problems . . 9 Frequently asked questions 10 Diagnosing problems 11 HDD diagnostic program 11 Diagnosing problems using PC-Doctor from the service partition 12 Troubleshooting 13 Error messages 13 Errors without messages 18 Password problems 19 Keyboard problems 19 Pointing device problems 20 Sleep (standby) or hibernation problems 20 Computer screen problems 21 Battery problems 24 Hard disk drive problems 25 Fingerprint authentication problems . . . 26 Startup problems 26 Other problems 27 Starting BIOS Setup Utility 27 Chapter 4. Recovery options 29 Introducing Rescue and Recovery . . . . . 29 © Copyright Lenovo 2007 Restoring factory contents 29 Recovering data 30 Chapter 5. Upgrading and replacing devices 31 Replacing the battery 31 Upgrading the hard disk drive 33 Replacing memory 37 Chapter 6. Getting help and service . . . 45 Getting help and service 45 Getting help on the Web 45 Calling the Customer Support Center . . . 45 Getting help around the world 47 Worldwide telephone list 47 Appendix A. Warranty information . . . . 53 Types of warranty service 54 Appendix B. Customer Replaceable Units (CRUs 57 Appendix C. Features and Specifications 59 Features 59 Specifications 60 Appendix D. Notices 63 Notices 63 Electronic emissions notices 64 Federal Communications Commission (FCC) Statement 64 Industry Canada Class B emission compliance statement 65 Avis de conformité à la réglementation d'Industrie Canada 65 European Union EMC Directive conformance statement 65 Japanese VCCI Class B statement . . . . 66 EU WEEE Statements 66 Notice for users in the U.S.A 66 IBM Lotus Software Offer 67 Trademarks 69 Index 71 iii

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Contents
Read this first
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v
Chapter 1. Finding information
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1
This guide and other publications
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1
Finding information with the ThinkVantage
button
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2
Chapter 2. Taking care of your ThinkPad
computer
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3
Important tips
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3
Be careful about where and how you work
3
Be gentle with your computer
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4
Carry your computer properly
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4
Handle storage media and drives properly
5
Take care in setting passwords
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5
Other important tips
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5
Cleaning the cover of your computer .
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.6
Cleaning your computer keyboard
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6
Cleaning your computer display
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7
Care for the fingerprint reader
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Chapter 3. Solving computer problems
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Frequently asked questions
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10
Diagnosing problems
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11
HDD diagnostic program
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11
Diagnosing problems using PC-Doctor
from the service partition
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12
Troubleshooting
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13
Error messages
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13
Errors without messages
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18
Password problems
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19
Keyboard problems
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19
Pointing device problems
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20
Sleep (standby) or hibernation problems
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Computer screen problems
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21
Battery problems
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24
Hard disk drive problems
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Fingerprint authentication problems .
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Startup problems
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26
Other problems
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27
Starting BIOS Setup Utility
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27
Chapter 4. Recovery options
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29
Introducing Rescue and Recovery
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29
Restoring factory contents
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29
Recovering data
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30
Chapter 5. Upgrading and replacing
devices
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31
Replacing the battery
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31
Upgrading the hard disk drive
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33
Replacing memory
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37
Chapter 6. Getting help and service
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Getting help and service
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45
Getting help on the Web
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45
Calling the Customer Support Center
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. 45
Getting help around the world
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47
Worldwide telephone list
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47
Appendix A. Warranty information
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53
Types of warranty service
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54
Appendix B. Customer Replaceable Units
(CRUs)
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57
Appendix C. Features and Specifications
59
Features
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59
Specifications
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60
Appendix D. Notices
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63
Notices
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63
Electronic emissions notices
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64
Federal Communications Commission
(FCC) Statement
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64
Industry Canada Class B emission
compliance statement
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65
Avis de conformité à la réglementation
d’Industrie Canada
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65
European Union EMC Directive
conformance statement
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65
Japanese VCCI Class B statement
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66
EU WEEE Statements
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66
Notice for users in the U.S.A
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66
IBM Lotus Software Offer
.
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67
Trademarks
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69
Index
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71
© Copyright Lenovo 2007
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