Lenovo 8741C5U User Manual - Page 89

Appendix, Getting, technical, assistance

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Appendix C. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This appendix contains information about where to go for additional information about Lenovo and Lenovo products, what to do if you experience a problem, and whom to call for service, if it is necessary. Before you call Before you call, make sure that you have taken these steps to try to solve the problem yourself: v Check all cables to make sure that they are connected. v Check the power switches to make sure that the computer is turned on. v Apply the suggestions for troubleshooting in the computer documentation. v Use the diagnostic tools that come with your computer. Information about the diagnostic tools is in the Hardware Maintenance Manual and Service and Troubleshooting Guide for your computer. v Go to the Support Web site at http://www.lenovo.com/think/support to check for technical information, hints, tips, and new device drivers or to submit a request for information. v If your computer is equipped with the wireless radio switch, make sure that it is on. You can solve many problems without outside assistance by following the troubleshooting procedures that are provided in the online help or in the publications that are provided with your computer and software. The information that comes with your computer also describes the diagnostic tests that you can perform. Most PC systems, operating systems, and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the information for the operating system or program. Using the documentation Information about your Lenovo system and preinstalled software, if any, is available in the documentation that comes with your system. That documentation includes printed books, online books, readme files, and help files. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.lenovo.com/think/support and follow the instructions. Getting help and information from the World Wide Web The Lenovo Web site has up-to-date information about Lenovo products, services, and support at http://www.lenovo.com/think/support © Lenovo 2006. Portions © IBM Corp. 2006. 79

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Appendix
C.
Getting
help
and
technical
assistance
If
you
need
help,
service,
or
technical
assistance
or
just
want
more
information
about
Lenovo
products,
you
will
find
a
wide
variety
of
sources
available
from
Lenovo
to
assist
you.
This
appendix
contains
information
about
where
to
go
for
additional
information
about
Lenovo
and
Lenovo
products,
what
to
do
if
you
experience
a
problem,
and
whom
to
call
for
service,
if
it
is
necessary.
Before
you
call
Before
you
call,
make
sure
that
you
have
taken
these
steps
to
try
to
solve
the
problem
yourself:
v
Check
all
cables
to
make
sure
that
they
are
connected.
v
Check
the
power
switches
to
make
sure
that
the
computer
is
turned
on.
v
Apply
the
suggestions
for
troubleshooting
in
the
computer
documentation.
v
Use
the
diagnostic
tools
that
come
with
your
computer.
Information
about
the
diagnostic
tools
is
in
the
Hardware
Maintenance
Manual
and
Service
and
Troubleshooting
Guide
for
your
computer.
v
Go
to
the
Support
Web
site
at
to
check
for
technical
information,
hints,
tips,
and
new
device
drivers
or
to
submit
a
request
for
information.
v
If
your
computer
is
equipped
with
the
wireless
radio
switch,
make
sure
that
it
is
on.
You
can
solve
many
problems
without
outside
assistance
by
following
the
troubleshooting
procedures
that
are
provided
in
the
online
help
or
in
the
publications
that
are
provided
with
your
computer
and
software.
The
information
that
comes
with
your
computer
also
describes
the
diagnostic
tests
that
you
can
perform.
Most
PC
systems,
operating
systems,
and
programs
come
with
information
that
contains
troubleshooting
procedures
and
explanations
of
error
messages
and
error
codes.
If
you
suspect
a
software
problem,
see
the
information
for
the
operating
system
or
program.
Using
the
documentation
Information
about
your
Lenovo
system
and
preinstalled
software,
if
any,
is
available
in
the
documentation
that
comes
with
your
system.
That
documentation
includes
printed
books,
online
books,
readme
files,
and
help
files.
See
the
troubleshooting
information
in
your
system
documentation
for
instructions
for
using
the
diagnostic
programs.
The
troubleshooting
information
or
the
diagnostic
programs
might
tell
you
that
you
need
additional
or
updated
device
drivers
or
other
software.
Lenovo
maintains
pages
on
the
World
Wide
Web
where
you
can
get
the
latest
technical
information
and
download
device
drivers
and
updates.
To
access
these
pages,
go
to
and
follow
the
instructions.
Getting
help
and
information
from
the
World
Wide
Web
The
Lenovo
Web
site
has
up-to-date
information
about
Lenovo
products,
services,
and
support
at
©
Lenovo
2006.
Portions
©
IBM
Corp.
2006.
79