Lenovo H500s Safety and Warranty guide - Page 38

On-site Service, Courier or Depot Service, Customer Carry-In Service, Mail-In Service

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for your product. An optional service offering may be available for purchase from a Service Provider or Lenovo under which Self-service CRUs would be installed for you. You may find a list of CRUs and their designation in the publication that was shipped with your product or at www.lenovo.com/CRUs. The requirement to return a defective CRU, if any, will be specified in the instructions shipped with a replacement CRU. When return is required: 1) return instructions, a prepaid return shipping label, and a container will be included with the replacement CRU; and 2) you may be charged for the replacement CRU if the Service Provider does not receive the defective CRU from you within thirty (30) days of your receipt of the replacement CRU. 2. On-site Service Under On-Site Service, a Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the product. Some repairs may need to be completed at a service center. If so, the Service Provider will send the product to the service center at its expense. 3. Courier or Depot Service Under Courier or Depot Service, your product will be repaired or exchanged at a designated service center, with shipping at the expense of the Service Provider. You are responsible for disconnecting the product and packing it in a shipping container provided to you to return your product to a designated service center. A courier will pick up your product and deliver it to the designated service center. The service center will return the product to you at its expense. 4. Customer Carry-In Service Under Customer Carry-In Service, your product will be repaired or exchanged after you deliver it to a designated service center at your risk and expense. After the product has been repaired or exchanged, it will be made available to you for collection. If you fail to collect the product, the Service Provider may dispose of the product as it sees fit, with no liability to you. 5. Mail-In Service Under Mail-In Service, your product will be repaired or exchanged at a designated service center after you deliver it at your risk and expense. After the product has been repaired or exchanged, it will be returned to you at Lenovo's risk and expense, unless the Service Provider specifies otherwise. Safety and warranty guide 33

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33
Safety and warranty guide
for your product. An optional service offering may be available for purchase from
a Service Provider or Lenovo under which Self-service CRUs would be installed
for you. You may find a list of CRUs and their designation in the publication that
was shipped with your product or at www.lenovo.com/CRUs. The requirement to
return a defective CRU, if any, will be specified in the instructions shipped with a
replacement CRU. When return is required: 1) return instructions, a prepaid return
shipping label, and a container will be included with the replacement CRU; and
2) you may be charged for the replacement CRU if the Service Provider does not
receive the defective CRU from you within thirty (30) days of your receipt of the
replacement CRU.
2. On-site Service
Under On-Site Service, a Service Provider will either repair or exchange the product
at your location. You must provide a suitable working area to allow disassembly
and reassembly of the product. Some repairs may need to be completed at a
service center. If so, the Service Provider will send the product to the service center
at its expense.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at a
designated service center, with shipping at the expense of the Service Provider.
You are responsible for disconnecting the product and packing it in a shipping
container provided to you to return your product to a designated service center. A
courier will pick up your product and deliver it to the designated service center. The
service center will return the product to you at its expense.
4. Customer Carry-In Service
Under Customer Carry-In Service, your product will be repaired or exchanged
after you deliver it to a designated service center at your risk and expense. After
the product has been repaired or exchanged, it will be made available to you for
collection. If you fail to collect the product, the Service Provider may dispose of the
product as it sees fit, with no liability to you.
5. Mail-In Service
Under Mail-In Service, your product will be repaired or exchanged at a designated
service center after you deliver it at your risk and expense. After the product
has been repaired or exchanged, it will be returned to you at Lenovo’s risk and
expense, unless the Service Provider specifies otherwise.