Lenovo IdeaPad Z410 User Guide - IdeaPad Z410, Z510 - Page 28

Troubleshooting, Frequently asked questions - drivers

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Chapter 4. Troubleshooting Frequently asked questions This section lists frequently asked questions by category.  Finding information What safety precautions should I follow when using my computer? The Lenovo Safety and General Information Guide which came with your computer contains safety precautions for using your computer. Read and follow all the precautions when using your computer. Where can I find the hardware specifications for my computer? You can find hardware specification for your computer on the printed flyers which came with your computer. Where can I find warranty information? For the warranty applicable to your computer, including the warranty period and type of warranty service, see the Lenovo limited warranty flyer that came with your computer.  Drivers and preinstalled software Where are the installation discs for Lenovo preinstalled software (desktop software)? Your computer did not come with installation discs for Lenovo preinstalled software. If you need to reinstall any preinstalled software, you can find the installation program on the D partition of your hard disk. If you cannot find the installation program there, you can also download it from the Lenovo consumer support website. Where can I find drivers for the various hardware devices of my computer? If your computer is preinstalled with a Windows operating system, Lenovo provides drivers for all the hardware devices that you need on the D partition of your hard disk. You can also download the latest device drivers from the Lenovo consumer support website.  Lenovo OneKey Recovery System Where are the recovery discs? Your computer did not come with recovery discs. Use the Lenovo OneKey Recovery System if you need to restore the system to its factory status. What can I do if the back-up process fails? If you can start the backup but it fails during the back-up process, try the following steps: 1 Close all open programs, and then restart the back-up process. 2 Check to see if the destination media is damaged. If it is, replace the damaged media. Otherwise, select another destination path and try again. 24

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24
Chapter 4. Troubleshooting
Frequently asked questions
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Th
i
s sec
ti
on l
i
s
t
s freq
u
en
t
ly asked q
u
es
ti
ons by ca
t
e
g
ory.
Finding information
What
s
afety precaution
s
s
hould I follow when u
s
in
g
my computer?
The
Le
n
o
v
o Safe
t
y a
n
d Ge
n
e
r
al I
n
fo
r
ma
t
io
n
G
u
ide
wh
i
ch came w
it
h yo
u
r comp
ut
er con
t
a
i
ns
safe
t
y preca
uti
ons for
u
s
i
n
g
yo
u
r comp
ut
er. Read and follow all
t
he preca
uti
ons when
u
s
i
n
g
yo
u
r comp
ut
er.
Where can I find the hardware
s
pecification
s
for my computer?
Yo
u
can f
i
nd hardware spec
i
f
i
ca
ti
on for yo
u
r comp
ut
er on
t
he pr
i
n
t
ed flyers wh
i
ch came w
it
h
yo
u
r comp
ut
er.
Where can I find warranty information?
For
t
he warran
t
y appl
i
cable
t
o yo
u
r comp
ut
er,
i
ncl
u
d
i
n
g
t
he warran
t
y per
i
od and
t
ype of
warran
t
y ser
vi
ce, see
t
he Leno
v
o l
i
m
it
ed warran
t
y flyer
t
ha
t
came w
it
h yo
u
r comp
ut
er.
Drivers and preinstalled software
Where are the in
s
tallation di
s
c
s
for Lenovo prein
s
talled
s
oftware (de
s
ktop
s
oftware)?
Yo
u
r comp
ut
er d
i
d no
t
come w
it
h
i
ns
t
alla
ti
on d
i
scs for Leno
v
o pre
i
ns
t
alled sof
t
ware. If yo
u
need
t
o re
i
ns
t
all any pre
i
ns
t
alled sof
t
ware, yo
u
can f
i
nd
t
he
i
ns
t
alla
ti
on pro
g
ram on
t
he D
par
titi
on of yo
u
r hard d
i
sk. If yo
u
canno
t
f
i
nd
t
he
i
ns
t
alla
ti
on pro
g
ram
t
here, yo
u
can also
download
it
from
t
he Leno
v
o cons
u
mer s
u
ppor
t
webs
it
e.
Where can I find driver
s
for the variou
s
hardware device
s
of my computer?
If yo
u
r comp
ut
er
i
s pre
i
ns
t
alled w
it
h a W
i
ndows opera
ti
n
g
sys
t
em, Leno
v
o pro
vi
des dr
iv
ers
for all
t
he hardware de
vi
ces
t
ha
t
yo
u
need on
t
he D par
titi
on of yo
u
r hard d
i
sk. Yo
u
can also
download
t
he la
t
es
t
de
vi
ce dr
iv
ers from
t
he Leno
v
o cons
u
mer s
u
ppor
t
webs
it
e.
Lenovo OneKey Recovery System
Where are the recovery di
s
c
s
?
Yo
u
r comp
ut
er d
i
d no
t
come w
it
h reco
v
ery d
i
scs. Use
t
he Leno
v
o OneKey Reco
v
ery
S
ys
t
em
i
f
yo
u
need
t
o res
t
ore
t
he sys
t
em
t
o
it
s fac
t
ory s
t
a
tu
s.
What can I do if the back-up proce
ss
fail
s
?
If yo
u
can s
t
ar
t
t
he back
u
p b
ut
it
fa
i
ls d
u
r
i
n
g
t
he back-
u
p process,
t
ry
t
he follow
i
n
g
s
t
eps:
1
Close all open pro
g
rams, and
t
hen res
t
ar
t
t
he back-
u
p process.
2
Check
t
o see
i
f
t
he des
ti
na
ti
on med
i
a
i
s dama
g
ed. If
it
i
s, replace
t
he dama
g
ed med
i
a.
O
t
herw
i
se, selec
t
ano
t
her des
ti
na
ti
on pa
t
h and
t
ry a
g
a
i
n.