Lenovo M4400s User Guide - Lenovo M4400s - Page 62

OneKey Recovery Pro program problems, A password problem, A sound problem, Other problems

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The hard disk drive does not work. Enter the BIOS program. Select Startup ➙ Boot. Ensure that the hard disk drive is on the Boot priority order list. If it is on the Excluded from boot order list, this indicates that it has been disabled. Select the entry for the hard disk drive on the Excluded from boot order list and press Shift+1 to move it to the Boot priority order list. OneKey Recovery Pro program problems Print these instructions first. Backup cannot be made. Ensure that: • You are using a Windows operating system. • There is enough space on your hard disk drive to store the backup data. Fail to restore the system partition to the factory default state. The cause might be that the partition properties such as the size or the capacity of your system has been modified. A password problem Print these instructions first. I forgot my password. Do any of the following: • If you forget your user password, take your computer to a Lenovo authorized service technician or a marketing representative to have the password changed. • If you forget your hard disk drive password, you have to replace the hard disk drive by contacting a Lenovo authorized service technician or a marketing representative. Proof of purchase is required, and a fee will be charged for the parts and service. • If you forget your supervisor password, a Lenovo authorized service technician cannot reset your password. You have to replace the system board by contacting a Lenovo authorized service technician or a marketing representative. Proof of purchase is required, and a fee will be charged for the parts and service. A sound problem Print these instructions first. No sound can be heard from the speaker even when the volume is turned up. Ensure that: • The mute function is off. • The headphone jack is not used. • Speakers are selected as the playback device. Other problems Print these instructions first. 48 User Guide

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The hard disk drive does not work.
Enter the BIOS program. Select
Startup
➙
Boot
. Ensure that the hard disk drive is on the
Boot priority
order
list. If it is on the
Excluded from boot order
list, this indicates that it has been disabled. Select
the entry for the hard disk drive on the
Excluded from boot order
list and press Shift+1 to move it to
the
Boot priority order
list.
OneKey Recovery Pro program problems
Print these instructions first.
Backup cannot be made.
Ensure that:
•
You are using a Windows operating system.
•
There is enough space on your hard disk drive to store the backup data.
Fail to restore the system partition to the factory default state.
The cause might be that the partition properties such as the size or the capacity of your system has been
modified.
A password problem
Print these instructions first.
I forgot my password.
Do any of the following:
•
If you forget your user password, take your computer to a Lenovo authorized service technician or a
marketing representative to have the password changed.
•
If you forget your hard disk drive password, you have to replace the hard disk drive by contacting a
Lenovo authorized service technician or a marketing representative. Proof of purchase is required, and
a fee will be charged for the parts and service.
•
If you forget your supervisor password, a Lenovo authorized service technician cannot reset your
password. You have to replace the system board by contacting a Lenovo authorized service technician
or a marketing representative. Proof of purchase is required, and a fee will be charged for the parts
and service.
A sound problem
Print these instructions first.
No sound can be heard from the speaker even when the volume is turned up.
Ensure that:
•
The mute function is off.
•
The headphone jack is not used.
•
Speakers are selected as the playback device.
Other problems
Print these instructions first.
48
User Guide