Lenovo Miix 2 10 User Guide - Lenovo Miix 2 10 - Page 31

Display panel problems, Sound problems, Troubleshooting - button problem

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Chapter 4. Troubleshooting The computer does not return from sleep mode and the computer does not work. • If the computer does not return from sleep mode, it might be because the battery is depleted. • If your computer is in sleep mode, connect the AC power adapter to the computer. Then press the Windows button or the Power button. • If your computer is powered-off, connect the AC power adapter to the computer. Then press the Power button to resume operation. Note: If the system still does not return from sleep mode, your system has stopped responding, and you cannot turn off the computer; force shut down the computer (Unsaved data may be lost). To force shut down the computer, press and hold the Power button for ten seconds or more. If the computer still does not turn off, remove the AC power adapter. Display panel problems The screen is blank. The screen is unreadable or distorted. Incorrect characters appear on the screen. • Do the following: - If you are using the AC power adapter or the battery, press Fn + to make the screen brighter. - Press the Power button to confirm if the computer is in sleep mode. - If the problem persists, follow the solution in the next problem "The screen is unreadable or distorted." • Make sure that the screen resolution and color quality are correctly set. • Is the operating system or programs installed correctly? If they are installed and configured correctly, do the following: 1 Press the Power button for three seconds to turn on the computer. 2 Press and hold the Power button for ten seconds to force shut down. 3 Press the Power button for three seconds to restart. Then reset the computer with the Push-button reset recovery system. If the problem persists, have the computer serviced. Sound problems No sound can be heard from the speakers even when the volume is turned up. • Make sure that: - The Mute function is off. - The combo audio jack is not being used. - Speakers are selected as the playback device. 27

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Chapter 4. Troubleshooting
27
The computer does not
return from sleep mode and
the computer does not work.
• If
t
he comp
ut
er does
n
o
t
re
tu
r
n
from sleep mode,
it
m
ig
h
t
be
beca
u
se
t
he ba
tt
ery
i
s deple
t
ed.
•
If yo
u
r comp
ut
er
i
s
in
sleep mode, co
nn
ec
t
t
he AC power
adap
t
er
t
o
t
he comp
ut
er. The
n
press
t
he W
in
dows b
utt
o
n
or
t
he Power b
utt
o
n
.
•
If yo
u
r comp
ut
er
i
s powered-off, co
nn
ec
t
t
he AC power
adap
t
er
t
o
t
he comp
ut
er. The
n
press
t
he Power b
utt
o
n
t
o
res
u
me opera
ti
o
n
.
Note:
If
t
he sys
t
em s
ti
ll does
n
o
t
re
tu
r
n
from sleep mode, yo
u
r sys
t
em has s
t
opped respo
n
d
ing
, a
n
d yo
u
ca
nn
o
t
tu
r
n
off
t
he comp
ut
er; force sh
ut
dow
n
t
he comp
ut
er (U
n
saved da
t
a may be los
t
). To force sh
ut
dow
n
t
he
comp
ut
er, press a
n
d hold
t
he
Power b
utt
o
n
for
t
e
n
seco
n
ds or more. If
t
he comp
ut
er s
ti
ll does
n
o
t
tu
r
n
off, remove
t
he AC power adap
t
er.
Display panel problems
The screen is blank.
• Do
t
he follow
ing
:
-
If yo
u
are
u
s
ing
t
he AC power adap
t
er or
t
he ba
tt
ery, press
Fn +
t
o make
t
he scree
n
br
ig
h
t
er.
- Press
t
he Power b
utt
o
n
t
o co
n
f
i
rm
i
f
t
he comp
ut
er
i
s
in
sleep mode.
- If
t
he problem pers
i
s
t
s, follow
t
he sol
uti
o
n
in
t
he
n
ex
t
problem
“
The scree
n
i
s
un
readable or d
i
s
t
or
t
ed.
”
The screen is unreadable or
distorted.
•
Make s
u
re
t
ha
t
t
he scree
n
resol
uti
o
n
a
n
d color q
u
al
it
y are
correc
t
ly se
t
.
Incorrect characters appear
on the screen.
• Is
t
he opera
ting
sys
t
em or pro
g
rams
in
s
t
alled correc
t
ly?
If
t
hey are
in
s
t
alled a
n
d co
n
f
igu
red correc
t
ly, do
t
he follow
ing
:
1
Press
t
he Power b
utt
o
n
for
t
hree seco
n
ds
t
o
tu
r
n
o
n
t
he
comp
ut
er.
2
Press a
n
d hold
t
he Power b
utt
o
n
for
t
e
n
seco
n
ds
t
o force
sh
ut
dow
n
.
3
Press
t
he Power b
utt
o
n
for
t
hree seco
n
ds
t
o res
t
ar
t
.
The
n
rese
t
t
he comp
ut
er w
it
h
t
he
Pu
s
h-button re
s
et
recovery sys
t
em.
If
t
he problem pers
i
s
t
s, have
t
he comp
ut
er serv
i
ced.
Sound problems
No sound can be heard from
the speakers even when the
volume is turned up.
•
Make s
u
re
t
ha
t
:
-
The M
ut
e f
un
c
ti
o
n
i
s off.
-
The combo a
u
d
i
o
j
ack
i
s
n
o
t
be
ing
u
sed.
-
S
peakers are selec
t
ed as
t
he playback dev
i
ce.