Lenovo NetVista A22p (English) Quick reference guide - Page 48

Before you call for service, Calling for service, IBM hardware repair, Engineering Change management

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v IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service, either on-site or at an IBM service center as determined by IBM. v Engineering Change management - Occasionally, there might be changes that are required after a product has been shipped from IBM. In those instances, IBM will make Engineering Changes (ECs) available that apply to your hardware. The following items are not covered under warranty service: v Replacement or use of non-IBM parts. All IBM parts contain a 7-character identification in the format IBM FRU XXXXXXX. v Identification of non-IBM software problem sources. v Installation of customer replaceable units (CRUs). v Installation and configuration of machine code or licensed internal code that is designated as customer installable. If you do not register your computer with IBM, you might be required to present proof of purchase to obtain warranty service. Before you call for service You can solve many computer problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your computer and software. Most computers, operating systems, and application programs come with information that contains troubleshooting procedures and explanations of error messages and error codes. The information that comes with your computer also describes the diagnostic tests that you can perform. If you suspect a software problem, refer to the information for the operating system or application program. Calling for service If possible, be at your computer when you call. Please have the following information ready: v Machine type, model, and serial number v Description of the problem v Exact wording of any error messages v Hardware and software configuration information See "Calling for service" on page 26 to find the telephone number for the HelpCenter nearest you. 34 Quick Reference

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v
IBM hardware repair
- If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide
the applicable level of service, either on-site or at an IBM service center as
determined by IBM.
v
Engineering Change management
- Occasionally, there might be changes
that are required after a product has been shipped from IBM. In those
instances, IBM will make Engineering Changes (ECs) available that apply to
your hardware.
The following items are not covered under warranty service:
v
Replacement or use of non-IBM parts. All IBM parts contain a 7-character
identification in the format IBM FRU XXXXXXX.
v
Identification of non-IBM software problem sources.
v
Installation of customer replaceable units (CRUs).
v
Installation and configuration of machine code or licensed internal code that
is designated as customer installable.
If you do not register your computer with IBM, you might be required to
present proof of purchase to obtain warranty service.
Before you call for service
You can solve many computer problems without outside assistance by
following the troubleshooting procedures that IBM provides in the online help
or in the publications that are provided with your computer and software.
Most computers, operating systems, and application programs come with
information that contains troubleshooting procedures and explanations of error
messages and error codes. The information that comes with your computer
also describes the diagnostic tests that you can perform.
If you suspect a software problem, refer to the information for the operating
system or application program.
Calling for service
If possible, be at your computer when you call. Please have the following
information ready:
v
Machine type, model, and serial number
v
Description of the problem
v
Exact wording of any error messages
v
Hardware and software configuration information
See
“
Calling for service
”
on page 26 to find the telephone number for the
HelpCenter nearest you.
34
Quick Reference