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Lenovo S10e Laptop User Guide - IdeaPad S9e and S10e - Page 54

Diagnosing, problems, using, PC-Doctor

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Diagnosing problems using PC-Doctor for DOS The PC-Doctor for DOS diagnostic program runs independently of the Windows operating system. Use PC-Doctor for DOS, if you are unable to start the Windows operating system or if PC-Doctor for Windows has not been successful in isolating a possible problem. You can run PC-Doctor for DOS from a diagnostic CD/DVD image. Creating a diagnostic CD/DVD image To create a diagnostic CD/DVD image, download a self-starting bootable CD/DVD image (known as an .iso image) of the diagnostic program from http:// www.lenovo.com/support. After you download the image, you can create the CD/DVD using any CD/DVD burning software. Running diagnostics from the CD/DVD To run diagnostics from the diagnostic CD/DVD image that you created, use the following procedure: 1. Make sure your computer is turned off. 2. Insert the CD/DVD into the optical drive. 3. Restart the computer. Note: If the diagnostic program does not start, the optical drive has not been set as a bootable device. Press F12 to choose boot item at startup. 4. When the diagnostics program opens, follow the instructions on the screen. 5. Select the diagnostic test you want to run. Press F1 for additional help. 6. When the program finishes, remove the CD/DVD from the drive. 46 Lenovo® IdeaPad™ S9e and S10e User Guide

Section	Page
Contents	3
Chapter 1. Getting to know your computer	9
Top view	9
Left-side view	11
Right-side view	12
Front view	14
Bottom view	15
Chapter 2. Using your computer	17
Putting your computer to standby or shutting it down	17
Putting your computer to standby	17
Shutting down your computer	18
Using the touch pad	18
Using the keyboard	20
Numeric keypad	20
Function key combinations	21
Using memory cards	23
Inserting a memory card	23
Removing a memory card	24
Using the integrated camera	24
Using the Internet	24
Using LAN port	25
Using wireless LAN	26
Securing your computer	26
Attaching a security lock (optional)	26
Using passwords	27
Installing device drivers	33
Using battery and AC adapter	34
Your computer batteries	35
Checking battery status	35
Using the AC adapter	36
Charging the battery	38
Handling the battery	38
Using Lenovo Quick Start	41
Chapter 3. Using external devices	43
Connecting a Universal Serial Bus (USB) device	43
Connecting a PC card device	45
Connecting an external display	46
Connecting a VGA monitor	46
Connecting a headphone and audio device	47
Connecting an external microphone	49
Connecting a Bluetooth device	49
Enabling Bluetooth communications	50
Chapter 4. Troubleshooting	51
Frequently asked questions	51
Diagnosing problems	53
Diagnosing problems using PC-Doctor for DOS	54
Troubleshooting	55
Display problems	55
Password problems	56
Keyboard problems	57
Standby or hibernation problems	57
Computer screen problems	59
Sound problems	62
Battery problems	63
A hard disk drive problem	64
A startup problem	64
Other problems	65
Chapter 5. Upgrading and replacing devices	67
Replacing the battery	67
Upgrading the hard disk drive	72
Replacing memory	79
Chapter 6. Getting help and service	85
Getting help and service	85
Getting help on the Web	85
Calling the Customer Support Center	86
Getting help around the world	88
Worldwide telephone list	89
Chapter 7. Safety, use, and care information	91
Important safety information	91
Conditions that require immediate action	92
Safety guidelines	93
Service and upgrades	94
Power cords and power adapters	96
Extension cords and related devices	98
Plugs and outlets	98
Power supply statement	100
External devices	100
Batteries	101
Rechargeable battery notice	102
Lithium coin cell battery notice	103
Heat and product ventilation	104
CD and DVD drive safety	106
Electrical current safety information	107
Laser compliance statement	109
Liquid crystal display (LCD) notice	111
Using headphones or earphones	112
Additional safety information	112
Caring your computer	113
Be careful about where and how you work	113
Be gentle with your computer	116
Carry your computer properly	116
For outdoor use	116
Handle storage media and drives properly	117
Data safety	117
Take care in setting passwords	117
Other important tips	117
Cleaning the cover of your computer	118
Cleaning your computer keyboard	119
Cleaning your computer display	120
Accessibility and comfort	120
Ergonomic information	120
What if you are traveling?	122
Questions about vision?	123
Maintenance	123
General tips for maintenance	123
Appendix A. Warranty information	127
Lenovo Limited Warranty	127
Warranty information	134
Types of warranty service	136
Suplemento de Garantía para México	138
Appendix B. Customer Replaceable Units (CRUs)	141
Appendix C. Specifications	145
Specifications	145
Appendix D. Notices	147
Notices	147
Export classification notice	149
Television output notice	149
Wireless related information	149
Wireless interoperability	149
Usage environment and your health	151
Electronic emissions notices	151
Federal Communications Commission (FCC) Statement	152
Industry Canada Class B emission compliance statement	153
Avis de conformité à la réglementation d'Industrie Canada	153
European Union EMC Directive conformance statement	153
EU-EMC Directive (2004/108/EC) EN 55022 class B Statement of Compliance	154
Japanese VCCI Class B statement	156
Japan compliance statement for power line harmonics	156
WEEE and recycling statements	157
General recycling statement	157
EU WEEE Statements	157
Japan recycling statements	158
Collecting and recycling a disused Lenovo computer or monitor	158
Disposing of a Lenovo computer components	158
Disposing a disused battery pack from Lenovo notebook computers	159
Notice for users in the U.S.A.	159
Notice on deleting data from your hard disk drive or solid state drive	160
ENERGY STAR model information	161
Explanation of hard disk capacity	163
Trademarks	165

Match case Limit results 1 per page

Diagnosing

problems

using

PC-Doctor

for

DOS

The

PC-Doctor

for

DOS

diagnostic

program

runs

independently

the

Windows

operating

system.

Use

PC-Doctor

for

DOS,

you

are

unable

start

the

Windows

operating

system

PC-Doctor

for

Windows

has

not

been

successful

isolating

possible

problem.

You

can

run

PC-Doctor

for

DOS

from

diagnostic

CD/DVD

image.

Creating

diagnostic

CD/DVD

image

create

diagnostic

CD/DVD

image,

download

self-starting

bootable

CD/DVD

image

(known

.iso

image)

the

diagnostic

program

from

http://

www.lenovo.com/support.

After

you

download

the

image,

you

can

create

the

CD/DVD

using

any

CD/DVD

burning

software.

Running

diagnostics

from

the

CD/DVD

run

diagnostics

from

the

diagnostic

CD/DVD

image

that

you

created,

use

the

following

procedure:

Make

sure

your

computer

turned

off.

Insert

the

CD/DVD

into

the

optical

drive.

Restart

the

computer.

Note:

the

diagnostic

program

does

not

start,

the

optical

drive

has

not

been

set

bootable

device.

Press

F12

choose

boot

item

startup.

When

the

diagnostics

program

opens,

the

instructions

the

screen.

Select

the

diagnostic

test

you

want

run.

Press

for

additional

help.

When

the

program

finishes,

remove

the

CD/DVD

from

the

drive.

Lenovo

IdeaPad

™

S9e

and

S10e

User

Guide