Lenovo Storage N3310 (English) Safety and Warranty Guide - Lenovo Storage N331 - Page 22

Problemdetermination, Hardwarerepair, Engineering Change management

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• Problem determination - Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem. • Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service. • Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available. The warranty does not cover the following: • Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts • Identification of software problem sources • Configuration of the Unified Extensible Firmware Interface (UEFI) Basic Input Output System (BIOS) as part of an installation or upgrade • Changes, modifications, or upgrades to device drivers • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs See Chapter 3 "Lenovo Limited Warranty" on page 15 for the warranty type and duration for your product. You must retain your proof of purchase to obtain warranty service. Worldwide Lenovo Support telephone list Telephone numbers are subject to change without notice. The most up-to-date telephone list for Lenovo Support is always available at: http://www.lenovo.com/support/phone Country or region Africa Algeria Antigua and Barbuda Anguilla Argentina Australia Austria Telephone number South Africa: 0800 110756 (English, Afrikaans) Central Africa: contact the nearest Business Partner +33 6 7348 1739 (French, English) 1-800-426-7378 (English) Telephone-based technical support only. No CRU or onsite launches All repairs performed by local Authorized Warranty Service Providers 1-800-426-7378 (English) Telephone-based technical support only. No CRU or onsite launches All repairs performed by local Authorized Warranty Service Providers 0800-666-0011 (Spanish) 1800 041 267 (English) 0810-100-654 (German) 6 Lenovo Storage N3310Safety, Warranty, and Support Information

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Problemdetermination
- Trained service personnel are available to assist you
with determining a hardware problem and deciding what action is necessary to
fix the problem.
•
Hardwarerepair
- If the problem is caused by hardware under warranty,
trainedservicepersonnelareavailabletoprovidetheapplicablelevelofservice.
•
Engineering Change management
- There might be changes that are
required after a product has been sold. Lenovo or your reseller will make
selected Engineering Changes (ECs) that apply to your hardware available.
The warranty does not cover the following:
• Replacement or use of parts not manufactured for or by Lenovo or
non-warranted Lenovo parts
• Identification of software problem sources
• Configuration of the Unified Extensible Firmware Interface (UEFI) Basic Input
Output System (BIOS) as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of application programs
See Chapter 3 “Lenovo Limited Warranty” on page 15 for the warranty type and
duration for your product. You must retain your proof of purchase to obtain
warranty service.
WorldwideLenovoSupporttelephonelist
Telephone numbers are subject to change without notice. The most up-to-date
telephone list for Lenovo Support is always available at:
Country or region
Telephone number
Africa
South Africa: 0800 110756 (English, Afrikaans)
Central Africa: contact the nearest Business Partner
Algeria
+33 6 7348 1739 (French, English)
Antigua and Barbuda
1-800-426-7378 (English)
Telephone-based technical support only. No CRU or onsite
launches All repairs performed by local Authorized Warranty
Service Providers
Anguilla
1-800-426-7378 (English)
Telephone-based technical support only. No CRU or onsite
launches All repairs performed by local Authorized Warranty
Service Providers
Argentina
0800-666-0011 (Spanish)
Australia
1800 041 267 (English)
Austria
0810-100-654 (German)
6
Lenovo Storage N3310Safety, Warranty, and Support Information