Lenovo Storage N4610 (English) Safety and Warranty Guide - Lenovo Storage N461 - Page 21

Chapter 2. Help and service This chapter contains information about obtaining help and service. Registering your storage product with Lenovo You can register your storage product with Lenovo by following the instructions at: http://www.lenovo.com/register When you register your storage product, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. After you register your storage product with Lenovo, you will receive quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users. Before you call Before you call, do the following to try to solve the problem by yourself: • Check all cables to make sure that they are connected. • Check the power switches to make sure that the system and optional devices are turned on. • Use the troubleshooting information in your system documentation on the documentation DVD that comes with your product. • Check for the updated information, new device drivers, and hints and tips on the Lenovo Support Web site at: http://www.lenovo.com/support If possible, be at your product when you call. Have the following information available: • Machine type and model • Serial numbers of your Lenovo hardware products • Description of the problem • Exact wording of any error messages • Hardware and software configuration information Calling for service During the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period: © Copyright Lenovo 2014 5