Lenovo ThinkCentre A55 User Manual - Page 77

created

by

both

diagnostic

programs.

You

will

need

the

log

files

when

you

speak

to

a

Lenovo

technical

support

representative.

(The

log

file

created

by

PC-Doctor

for

Windows

is

automatically

saved

in

C:\PCDR\DETAILED.TXT.)

PC-Doctor

for

Windows

PC-Doctor

for

Windows

is

a

diagnostic

program

that

works

through

the

Windows

operating

system.

The

PC-Doctor

for

Windows

diagnostic

program

enables

you

to

view

symptoms

and

solutions

for

computer

problems,

access

the

Lenovo

troubleshooting

center,

update

system

drivers,

and

review

system

information.

To

run

PC-Doctor

for

Windows,

open

the

Start

menu

from

the

Windows

desktop,

select

All

Programs

,

select

PC-Doctor

for

Windows

,

and

click

PC-Doctor

for

Windows

.

Follow

the

instructions

on

the

screen.

For

additional

information

about

running

the

diagnostic

program,

refer

to

the

PC-Doctor

for

Windows

help

system.

If

you

still

suspect

a

problem

after

PC-Doctor

for

Windows

runs

successfully,

run

PC-Doctor

for

DOS

or

PC-Doctor

for

Windows

PE

to

help

you

diagnose

your

computer

problem.

PC-Doctor

for

DOS

Depending

upon

your

machine

type

and

model,

you

either

have

PC-Doctor

for

DOS

or

PC-Doctor

for

Windows

PE

on

your

Lenovo

computer.

The

PC-Doctor

for

DOS

diagnostic

program

is

part

of

the

Rescue

and

Recovery

workspace

and

runs

independently

of

the

Windows

operating

system.

Use

PC-Doctor

for

DOS,

if

you

are

unable

to

start

the

Windows

operating

system

or

if

PC-Doctor

for

Windows

has

not

been

successful

in

isolating

a

possible

problem.

You

can

run

PC-Doctor

for

DOS

from

a

diagnostic

CD

image

or

diagnostic

diskettes

that

you

create.

You

can

also

run

PC-Doctor

for

DOS

from

the

Rescue

and

Recovery

workspace.

Note:

Be

sure

to

create

a

diagnostic

CD

image

or

diagnostic

diskettes

in

case

you

are

unable

to

run

PC-Doctor

for

DOS

from

the

Rescue

and

Recovery

workspace.

Creating

a

diagnostic

CD

image

To

create

a

diagnostic

CD

image,

download

a

self-starting

bootable

CD

image

(known

as

an

.iso

image)

of

the

diagnostic

program

from

http://

www.lenovo.com/support/.

After

you

download

the

image,

you

can

create

the

CD

using

any

CD

burning

software.

If

your

computer

does

not

have

a

CD

burner

or

you

do

not

have

Internet

access,

see

“Creating

diagnostic

diskettes.”

Creating

diagnostic

diskettes

To

create

diagnostic

diskettes,

download

the

PC-Doctor

for

DOS

diagnostic

program

from

http://www.lenovo.com/support/

onto

two

blank,

formatted

diskettes.

If

you

do

not

have

Internet

access,

create

the

diagnostic

diskettes

using

the

following

procedure:

Note:

You

will

need

a

diskette

drive

on

your

computer

or

a

USB

diskette

drive

to

complete

this

procedure.

1.

Shut

down

the

operating

system

and

turn

off

the

computer.

2.

If

you

are

using

a

USB

diskette

drive,

plug

it

into

the

computer.

Chapter

7.

Troubleshooting

and

diagnostics

57

Section	Page
Contents	5
Important safety information	7
Conditions that require immediate action	7
General safety guidelines	8
Service and upgrades	8
Static electricity prevention	9
Power cords and power adapters	9
Voltage-selection switch	10
Extension cords and related devices	11
Plugs and outlets	11
External devices	11
Batteries	11
Heat and product ventilation	12
Operating environment	13
Electrical current safety information	13
Lithium battery notice	14
Modem safety information	14
Laser compliance statement	15
Power supply statement	15
Products with television tuner options installed	15
Note to CATV system installer	16
Example of antenna grounding	16
Data safety	17
Cleaning and maintenance	17
Using headphones or earphones	17
Additional safety information	18
Introduction	19
Chapter 1. Arranging your workspace	21
Comfort	21
Glare and lighting	21
Air circulation	22
Electrical outlets and cable lengths	22
Chapter 2. Setting up your computer	23
Installing the vertical stand	23
Connecting your computer	24
Turning on power	30
Finishing the software installation	30
Completing important tasks	30
Updating your operating system	31
Installing other operating systems	31
Updating your antivirus software	31
Shutting down the computer	31
Chapter 3. Installing options	33
Features	33
Available options	36
Specifications	37
Supported operating positions	38
Tools required	38
Handling static-sensitive devices	38
Installing external options	39
Locating controls and connectors on the front of your computer	39
Locating connectors on the rear of your computer	40
Obtaining device drivers	41
Removing the cover	42
Locating components	43
Accessing system board components	44
Identifying parts on the system board	45
Installing memory	49
Installing PCI adapters	50
Installing internal drives	51
Drive specifications	52
Installing a drive in bay 1	53
Connecting drives	53
Connecting an optical drive or a parallel ATA hard disk drive	53
Connecting an additional serial ATA hard disk drive	54
Installing a diskette drive in bay 3	54
Installing security features	55
Integrated cable lock	56
Padlock	57
Password protection	57
Changing the battery	57
Erasing a lost or forgotten password (clearing CMOS)	58
Replacing the cover and connecting the cables	59
Chapter 4. Recovering software	61
Creating and using the Product Recovery disc	61
Performing backup and recovery operations	62
Using the Rescue and Recovery workspace	63
Creating and using rescue media	64
Creating and using a Recovery Repair diskette	65
Recovering or installing device drivers	66
Setting a rescue device in the startup sequence	67
Solving recovery problems	67
Chapter 5. Using the Setup Utility	69
Starting the Setup Utility program	69
Viewing and changing settings	69
Using passwords	69
Password considerations	69
User Password	70
Administrator Password	70
Setting, changing, and deleting a password	70
Using Security Profile by Device	70
Selecting a startup device	71
Selecting a temporary startup device	71
Changing the startup device sequence	71
Advanced settings	72
Exiting from the Setup Utility program	72
Chapter 6. Updating system programs	73
Using system programs	73
Updating (flashing) BIOS from a diskette	73
Chapter 7. Troubleshooting and diagnostics	75
Basic troubleshooting	75
Diagnostic programs	76
PC-Doctor for Windows	77
PC-Doctor for DOS	77
Creating a diagnostic CD image	77
Creating diagnostic diskettes	77
Running diagnostics from the CD or diskettes	78
Running diagnostics from the Rescue and Recovery workspace	78
PC-Doctor for Windows PE	79
Running diagnostics from the Rescue and Recovery workspace	79
Cleaning the mouse	79
Optical mouse	79
Non-optical mouse	79
Chapter 8. Getting information, help, and service	81
Information resources	81
Online Books folder	81
ThinkVantage Productivity Center	81
Access Help	82
Safety and warranty	82
www.lenovo.com	82
Help and service	82
Using the documentation and diagnostic programs	83
Calling for service	83
Using other services	84
Purchasing additional services	84
Appendix A. Manual modem commands	85
Basic AT commands	85
Extended AT commands	87
MNP/V.42/V.42bis/V.44 commands	88
Fax Class 1 commands	89
Fax Class 2 commands	89
Voice commands	90
Appendix B. Notices	93
Television output notice	94
Trademarks	94

Lenovo ThinkCentre A55 User Manual - Page 77

PC-Doctor, Windows - review

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