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Lenovo ThinkCentre A62 Hardware Maintenance Manual - Page 39

Diagnostics, Lenovo System Toolbox, PC-Doctor for Windows PE - review

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Chapter 5. Diagnostics Diagnostic programs are used to test hardware components of your computer and report operating-system-controlled settings that can cause hardware failures. There are two diagnostic programs preinstalled on your computer: • Lenovo System Toolbox (used to diagnose problems while running the Windows operating system) • PC-Doctor for Windows PE (used when your Windows operating system does not start) Notes: 1. You can also download the latest version of the Lenovo System Toolbox and PC-Doctor for DOS diagnostic programs from: http://www.lenovo.com/support 2. If you are unable to isolate and repair the problem yourself after you run Lenovo System Toolbox and PC-Doctor for Windows PE, save and print the log files created by both diagnostic programs. You will need the log files when you speak to a Lenovo technical support representative. (The log file created by Lenovo System Toolbox is automatically saved in C:\PCDR\DETAILED.txt.) Lenovo System Toolbox Lenovo System Toolbox is a diagnostic program that works through the Windows operating system and enables you to view symptoms and solutions for computer problems, access the Lenovo troubleshooting center, update system drivers, and review system information. To run Lenovo System Toolbox, click Start ® All Programs ® Lenovo System Toolbox ® Lenovo System Toolbox. Follow the instructions on the screen. For additional information about running the diagnostic program, refer to the Lenovo System Toolbox help system. If you still suspect a problem after Lenovo System Toolbox runs successfully, run PC-Doctor for Windows PE to help you diagnose the computer problem. Lenovo System Toolbox also has problem determination aids that determine software and usage problems. PC-Doctor for Windows PE The PC-Doctor for Windows PE diagnostic program is part of the Rescue and Recovery® workspace on each Lenovo computer. Use PC-Doctor for Windows PE, if you are unable to start the Windows operating system or if PC-Doctor for Windows has not been successful in isolating a possible problem. Running diagnostics from the Rescue and Recovery workspace You can run the PC-Doctor for Windows PE diagnostic program from the Rescue and Recovery workspace. To run diagnostics from the Rescue and Recovery workspace, use the following procedure: 1. Shut down the operating system and turn off the computer. 2. Repeatedly press and release the F11 key as you turn on the computer. 3. When you hear beeps or see a logo screen, stop pressing the F11 key. The Rescue and Recovery workspace opens. 4. From the Rescue and Recovery workspace, select Diagnose hardware. 5. The diagnostic program opens automatically. Select the diagnostic test you want to run. Press the F1 key for additional help. © Copyright Lenovo 2008, 2010 33

Section	Page
Chapter 1. About this manual	7
Important Safety Information	7
Important information about replacing RoHS compliant FRUs	7
Chapter 2. Safety information	9
General safety	9
Electrical safety	9
Voltage-selection switch	11
Safety inspection guide	11
Handling electrostatic discharge-sensitive devices	12
Grounding requirements	12
Safety notices (multi-lingual translations)	12
Chapter 3. General information	35
The ThinkVantage Productivity Center program	35
Additional information resources	35
Specifications	35
For machine types: 7057, 7062, 7092, 9342, 9344, 9354, 9426, 948	35
For machine types: 7061, 7090, 9353, 9421, 9485, 9623, 9625, 970	35
Chapter 4. General Checkout	37
Problem determination tips	37
Chapter 5. Diagnostics	39
Lenovo System Toolbox	39
PC-Doctor for Windows PE	39
Running diagnostics from the Rescue and Recovery workspace	39
PC-Doctor for DOS	40
Creating a diagnostic CD image	40
Creating diagnostic diskettes	40
Running diagnostics from the CD or diskettes	40
Navigating through the diagnostics programs	41
Running tests	41
Viewing the test log	42
Chapter 6. Using the Setup Utility	45
Starting the Setup Utility program	45
Viewing and changing settings	45
Using passwords	45
Password considerations	45
User Password	46
Administrator Password	46
Setting, changing, and deleting a password	46
Enabling or disabling a device	46
Selecting a startup device	47
Selecting a temporary startup device	47
Selecting or changing the startup device sequence	47
Exiting from the Setup Utility program	47
Chapter 7. Symptom-to-FRU Index	49
Hard disk drive boot error	49
Power Supply Problems	49
Diagnostic error codes	50
Beep symptoms	67
POST error codes	68
Miscellaneous error messages	69
Undetermined problems	71
Chapter 8. Replacing FRUs (Types 7061, 7090, 9353, 9421, 9485, 9	73
Locating controls and connectors on the front of your computer	73
Rear connectors	73
Removing the cover	74
Locations	75
Locating parts on the system board	77
Removing and replacing the front bezel	77
Replacing the power supply	78
Replacing the system board	79
Replacing the microprocessor	83
Replacing a memory module	85
Replacing a PCI adapter card	86
Replacing the hard disk drive	88
Replacing an optical drive	90
Replacing the diskette drive	91
Replacing the rear fan assembly	92
Replacing the front fan assembly	93
Replacing the front audio/USB assembly	95
Replacing the power switch/LED assembly	95
Replacing the CMOS battery	96
Completing the FRU replacement	97
Chapter 9. Replacing FRUs (Types 7057, 7062, 7092, 9342, 9344, 9	99
Rear connectors	99
Removing the cover	100
Locations	100
Locating parts on the system board	101
Accessing system board components and drives	102
Replacing a memory module	103
Replacing the CMOS battery	104
Replacing the power supply	105
Replacing the system board	106
Replacing the microprocessor	110
Replacing the hard disk drive	112
Replacing an optical drive	114
Replacing the diskette drive	115
Replacing the power switch/LED assembly	115
Replacing the front panel card	116
Replacing the system fan assembly	117
Replacing a PCI adapter card	118
Completing the FRU replacement	119
Chapter 10. FRU lists	121
Machine Type 3656	121
Machine Type 3658	134
Machine Type 7057	147
Machine Type 7061	161
Machine Type 7062	174
Machine Type 7090	188
Machine Type 7092	201
Machine Type 9342	214
Machine Type 9344	227
Machine Type 9353	240
Machine Type 9354	253
Machine Type 9421	266
Machine Type 9426	279
Machine Type 9485	292
Machine Type 9486	308
Machine Type 9623	324
Machine Type 9624	337
Machine Type 9625	350
Machine Type 9705	364
Machine Type 9707	377
Machine Type 9795	391
Machine Type 9804	404
Machine Type 9935	417
Machine Type 9945	431
Machine Type 9946	445
Machine Type 9953	458
Chapter 11. Additional Service Information	473
Security features	473
Hardware controlled Passwords	473
Operating system password	473
Vital product data	473
BIOS levels	473
Flash update procedures	473
Updating (flashing) BIOS from a diskette	474
Recovering from a POST/BIOS update failure	474
Power management	474
Automatic configuration and power interface (ACPI) BIOS	474
Automatic Power-On features	474
Appendix A. Notices	477
Television output notice	478
Trademarks	478
Television output notice	478

Match case Limit results 1 per page

Chapter 5.

Diagnostics

Diagnostic programs are used to test hardware components of your computer and report

operating-system-controlled settings that can cause hardware failures. There are two diagnostic programs

preinstalled on your computer:

•

Lenovo System Toolbox (used to diagnose problems while running the Windows operating system)

•

PC-Doctor for Windows PE (used when your Windows operating system does not start)

Notes:

You can also download the latest version of the Lenovo System Toolbox and PC-Doctor for DOS

diagnostic programs from: http://www.lenovo.com/support

If you are unable to isolate and repair the problem yourself after you run Lenovo System Toolbox and

PC-Doctor for Windows PE, save and print the log ﬁles created by both diagnostic programs. You will

need the log ﬁles when you speak to a Lenovo technical support representative. (The log ﬁle created by

Lenovo System Toolbox is automatically saved in C:\PCDR\DETAILED.txt.)

Lenovo System Toolbox

Lenovo System Toolbox is a diagnostic program that works through the Windows operating system and

enables you to view symptoms and solutions for computer problems, access the Lenovo troubleshooting

center, update system drivers, and review system information.

To run Lenovo System Toolbox, click

Start

All Programs

Lenovo System Toolbox

Lenovo System

Toolbox

. Follow the instructions on the screen. For additional information about running the diagnostic

program, refer to the Lenovo System Toolbox help system.

If you still suspect a problem after Lenovo System Toolbox runs successfully, run PC-Doctor for Windows

PE to help you diagnose the computer problem.

Lenovo System Toolbox also has problem determination aids that determine software and usage problems.

PC-Doctor for Windows PE

The PC-Doctor for Windows PE diagnostic program is part of the Rescue and Recovery® workspace on

each Lenovo computer. Use PC-Doctor for Windows PE, if you are unable to start the Windows operating

system or if PC-Doctor for Windows has not been successful in isolating a possible problem.

Running diagnostics from the Rescue and Recovery workspace

You can run the PC-Doctor for Windows PE diagnostic program from the Rescue and Recovery workspace.

To run diagnostics from the Rescue and Recovery workspace, use the following procedure:

Shut down the operating system and turn off the computer.

Repeatedly press and release the F11 key as you turn on the computer.

When you hear beeps or see a logo screen, stop pressing the F11 key. The Rescue and Recovery

workspace opens.

From the Rescue and Recovery workspace, select

Diagnose hardware

The diagnostic program opens automatically. Select the diagnostic test you want to run. Press the F1

key for additional help.