Lenovo ThinkCentre A62 (English US/UK) User guide - Page 83

Help and service, Using the documentation and diagnostic programs, Calling for service

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v Purchase upgrades and extended hardware repair services. v Download the latest device drivers and software updates for your computer model. v Access the online manuals for your products. v Access the Lenovo Limited Warranty. v Access troubleshooting and support information for your computer model and other supported products. v Find the service and support phone number for your country or region. v Find a Service Provider located near you. Help and service This section contains information about obtaining help and service. Using the documentation and diagnostic programs If you experience a problem with your computer, see Chapter 6, "Troubleshooting and diagnostics," on page 67. For information on additional resources to help you troubleshoot your computer problem, see "Information resources" on page 73. If you suspect a software problem, see the documentation, including readme files and online help, that comes with the operating system or application program. Most computers come with a set of diagnostic programs that you can use to help you identify hardware problems. For instructions on using the diagnostic programs, see "Diagnostic programs" on page 68. Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, follow the instructions at: http://www.lenovo.com/support Calling for service During the warranty period, you can get help and information by telephone through the Customer Support Center. These services are available during the warranty period: v Problem determination - Trained personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem. v Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available. The following items are not covered by the warranty: v Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs Chapter 7. Getting information, help, and service 75

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v
Purchase upgrades and extended hardware repair services.
v
Download the latest device drivers and software updates for your computer
model.
v
Access the online manuals for your products.
v
Access the Lenovo Limited Warranty.
v
Access troubleshooting and support information for your computer model and
other supported products.
v
Find the service and support phone number for your country or region.
v
Find a Service Provider located near you.
Help and service
This section contains information about obtaining help and service.
Using the documentation and diagnostic programs
If you experience a problem with your computer, see Chapter 6, “Troubleshooting
and diagnostics,” on page 67. For information on additional resources to help you
troubleshoot your computer problem, see “Information resources” on page 73.
If you suspect a software problem, see the documentation, including readme files
and online help, that comes with the operating system or application program.
Most computers come with a set of diagnostic programs that you can use to help
you identify hardware problems. For instructions on using the diagnostic
programs, see “Diagnostic programs” on page 68.
Lenovo maintains pages on the World Wide Web where you can get the latest
technical information and download device drivers and updates. To access these
pages, follow the instructions at:
Calling for service
During the warranty period, you can get help and information by telephone
through the Customer Support Center.
These services are available during the warranty period:
v
Problem determination
- Trained personnel are available to assist you with
determining a hardware problem and deciding what action is necessary to fix
the problem.
v
Hardware repair
- If the problem is caused by hardware under warranty, trained
service personnel are available to provide the applicable level of service.
v
Engineering Change management
- There might be changes that are required
after a product has been sold. Lenovo or your reseller will make selected
Engineering Changes (ECs) that apply to your hardware available.
The following items are not covered by the warranty:
v
Replacement or use of parts not manufactured for or by Lenovo or
non-warranted Lenovo parts
v
Identification of software problem sources
v
Configuration of BIOS as part of an installation or upgrade
v
Changes, modifications, or upgrades to device drivers
v
Installation and maintenance of network operating systems (NOS)
v
Installation and maintenance of application programs
Chapter 7. Getting information, help, and service
75