Lenovo ThinkCentre E93 (English) Statement of Warranty Services - ASEAN - Page 3

change your product's location, you must update your location activation. Instructions for location activation can be found at www.lenovo.com/activation. This Service may not be available for up to thirty (30) days after location activation. You must provide a suitable working area to allow disassembly and reassembly of the product. Some repairs may need to be completed at a service center. If so, the service provider will send the product to the service center at its expense, and return the repaired or replacement product to you at its expense. Distance from Lenovo support hub 0-100 miles (0- 160km) 101 - 200 miles (161km-320km) 200+ miles (320+ km) Service response level 4 hours - 24x7 8 hours - 24x7 Next Business Day i. Technician Installed CRUs. If a problem with your product may be remedied with a CRU to replace an internal part, a service provider technician will be dispatched to your location according to your applicable service type to install the CRU. Replacement of external parts with a CRU remains your responsibility under the Lenovo Limited Warranty. 5. Keep Your Drive Under the Lenovo Limited Warranty, when Lenovo replaces a defective part of your product, the defective part becomes the property of Lenovo. Under Keep Your Drive, you may retain a defective hard drive that is replaced under the Lenovo Limited Warranty. This Service applies to the original hard drive in your product and any replacement hard drive provided for your product under the Lenovo Limited Warranty. You must provide Lenovo with the serial number of each hard drive which you retain under this Service and execute any document provided by Lenovo acknowledging your retention of the hard drive. This Service does not apply to any hard drive provided by Lenovo for a product not purchased by you. 6. Priority Technical Support Under this Service, Lenovo will provide you with 24x7 access to advanced-level technicians via a toll-free telephone number for warranty support under the Lenovo Limited Warranty as well as technical support of software as described further below. When you contact a technician, you must follow the problem determination procedures as directed by the technician. The technician will attempt to diagnose and resolve your problem over the telephone and may direct you to download and install software updates. If a problem covered by the Lenovo Limited Warranty cannot be resolved via telephone, repair services will be arranged by the technician according to the applicable warranty service. a. Lenovo and Third-Party Software Support. Lenovo will provide direct telephone support for installation and basic usage problems for core software applications on the supported core software list found at www.lenovo.com/supportedsoftware. If Lenovo determines the performance of your product is related to a third-party software application on the collaborative support software list found at www.lenovo.com/supportedsoftware, Lenovo will contact the third-party software supplier, open a service request on your behalf, and transfer your call to the software supplier. Lenovo is not responsible for third-party software or the acts or omissions of any software supplier. This Service is only available if you have the necessary licenses, support agreements, and entitlements from the software supplier. This Service is available for support of Lenovo software subject to the terms of your software license agreement with Lenovo. 7. Payment and How to Obtain Service Payment must be received by Lenovo in advance of any Service. If you do not register with Lenovo, you will be required to provide proof of purchase as evidence of your entitlement to a Service. Please contact Lenovo or an authorized service provider to obtain Service. A list of Lenovo authorized service providers can be found at support.lenovo.com. 8. Limitation of Liability LENOVO, INCLUDING ITS OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUBCONTRACTORS, SUPPLIERS OR SOFTWARE DEVELOPERS, SHALL NOT BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY: 1) THIRD-PARTY CLAIMS FOR DAMAGES; 2) LOSS OF, OR DAMAGE TO, DATA; 3) SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR INDIRECT DAMAGES; OR 4) ANY LOSS OF PROFITS, BUSINESS, REVENUE, GOODWILL OR ANTICIPATED SAVINGS. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE ABOVE EXCLUSIONS OR LIMITATIONS, INCLUDING EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS OR LIMITATIONS SHALL ONLY APPLY TO THE MAXIMUM EXTENT ALLOWED UNDER APPLICABLE LAW. L505-0101-01 - Warranty Services Agreement - ASEAN (30Mar2012) Page 3 of 4