Lenovo ThinkCentre M57 Hardware Maintenance Manual - Page 49

Symptom-to-FRU Index, Hard disk drive boot error, Diagnostic error codes

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Chapter 7. Symptom-to-FRU Index The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with Chapter 4 "General Checkout" on page 31. This index can also be used to help you decide which FRUs to have available when servicing a computer. If you are unable to correct the problem using this index, go to "Undetermined problems" on page 62. Notes: • If you have both an error message and an incorrect audio response, diagnose the error message first. • If you cannot run the diagnostic tests or you get a diagnostic error code when running a test, but did receive a POST error message, diagnose the POST error message first. • If you did not receive any error message, look for a description of your error symptoms in the first part of this index. Hard disk drive boot error A hard disk drive boot error (error codes 1962 and I999030X) can have the following causes. Error The start-up drive is not in the boot sequence in configuration. No operating system installed on the boot drive. The boot sector on the start-up drive is corrupted. The drive is defective. FRU/Action Check the configuration and ensure the start-up drive is in the boot sequence. Install an operating system on the boot drive. The drive must be formatted, do the following: 1. Attempt to back-up the data on the failing hard disk drive. 2. Using the operating systems programs, format the hard disk drive. Replace the hard disk drive. Diagnostic error codes Refer to the following diagnostic error codes when using the diagnostic tests. See "Running tests" on page 35 for the specific type for information about the Diagnostic programs. In the following index, X can represent any number. Diagnostic Error Code 000-000-XXX BIOS Test Passed 000-002-XXX BIOS Timeout 000-024-XXX BIOS Addressing test failure 000-025-XXX BIOS Checksum Value error FRU/Action No action 1. Flash the system. See "Updating (flashing) BIOS from a CD-ROM or diskette" on page 139 2. System board 1. Flash the system. See "Updating (flashing) BIOS from a CD-ROM or diskette" on page 139 2. System board 1. Flash the system. See "Updating (flashing) BIOS from a CD-ROM or diskette" on page 139 2. System board © Copyright Lenovo 2005, 2010 43

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Chapter 7.
Symptom-to-FRU Index
The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first.
Always begin with Chapter 4 “General Checkout” on page 31. This index can also be used to help you
decide which FRUs to have available when servicing a computer. If you are unable to correct the problem
using this index, go to “Undetermined problems” on page 62.
Notes
:
•
If you have both an error message and an incorrect audio response, diagnose the error message first.
•
If you cannot run the diagnostic tests or you get a diagnostic error code when running a test, but did receive a
POST error message, diagnose the POST error message first.
•
If you did not receive any error message, look for a description of your error symptoms in the first part of this index.
Hard disk drive boot error
A hard disk drive boot error (error codes 1962 and I999030X) can have the following causes.
Error
FRU/Action
The start-up drive is not in the boot sequence in
configuration.
Check the configuration and ensure the start-up drive is
in the boot sequence.
No operating system installed on the boot drive.
Install an operating system on the boot drive.
The boot sector on the start-up drive is corrupted.
The drive must be formatted, do the following:
1.
Attempt to back-up the data on the failing hard disk
drive.
2.
Using the operating systems programs, format the
hard disk drive.
The drive is defective.
Replace the hard disk drive.
Diagnostic error codes
Refer to the following diagnostic error codes when using the diagnostic tests. See “Running tests” on page
35 for the specific type for information about the Diagnostic programs.
In the following index,
X
can represent any number.
Diagnostic Error Code
FRU/Action
000-000-XXX
BIOS Test Passed
No action
000-002-XXX
BIOS Timeout
1.
Flash the system. See “Updating (flashing) BIOS
from a CD-ROM or diskette” on page 139
2.
System board
000-024-XXX
BIOS Addressing test failure
1.
Flash the system. See “Updating (flashing) BIOS
from a CD-ROM or diskette” on page 139
2.
System board
000-025-XXX
BIOS Checksum Value error
1.
Flash the system. See “Updating (flashing) BIOS
from a CD-ROM or diskette” on page 139
2.
System board
© Copyright Lenovo 2005, 2010
43